Store Colleague - Full Time

JDSports; Thornaby-on-Tees; On-site; GBP 18,000 - 21,000; Full time

Job summary

JDSports is seeking a Store Colleague to deliver a welcoming customer experience and support daily store operations. You will greet customers, maintain displays, replenish stock, and assist with transactions while upholding our high presentation standards.

In a fast-paced retail environment, you’ll work closely with colleagues to achieve team sales objectives, learn new skills, and contribute to a positive store atmosphere that reflects our brand and customer-first approach.

Qualifications

• Strong customer service and communication skills.
• Able to manage tasks and stay organised while assisting customers.

Responsibilities

• Deliver a positive, welcoming experience for customers and provide product information.
• Identify customer needs, suggest products and promote related items to meet sales goals.
• Maintain high standards of customer service and presentation across the shop floor.
• Keep fixtures, displays and stock areas clean, well organised and attractive.
• Replenish stock and ensure products are available and correctly displayed.

Skills

Customer service

Stock replenishment

Cash handling

Teamwork

Communication

Job description

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• . Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.