Store Colleague - Full Time

JD Sports Fashion PLC; Rushden; Remote; GBP 12,000 - 17,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Store Colleague to help deliver an exceptional customer experience on the shop floor. You will greet customers, answer questions, maintain displays, replenish stock, and support daily store operations with a positive, team-oriented attitude.

Candidates should be eager to learn, able to adapt to different customers, and maintain high standards of presentation and service in a fast-paced retail environment.

Qualifications

• Experience in delivering friendly, helpful service to customers.
• Ability to build rapport with customers and colleagues.
• Strong communication and active listening skills.
• Good organisational skills and ability to manage multiple tasks.
• Motivation to learn store processes and product knowledge.

Responsibilities

• Greet customers and provide product information to support sales.
• Identify customer needs, recommend products, and promote complementary items.
• Maintain high standards of customer service and shop presentation.
• Keep fixtures and displays clean, stocked, and well organised.
• Replenish stock and ensure products are correctly displayed.
• Process transactions and handle cash and deliveries as required.
• Use in-store systems to assist customers and support daily operations.
• Follow health and safety policies at all times.
• Collaborate with colleagues to ensure smooth store running.
• Take on additional duties as needed.

Skills

Customer service

Teamwork

Communication

Organisational skills

Willingness to learn

Job description

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.