Store Colleague - Full Time

JD Sports; Tees Valley; Remote; GBP 18,000 - 21,000; Full time

Job summary

JD Sports in Tees Valley is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, help them find products, maintain displays, and support store operations as part of a friendly, high-performing team.

Join a fast-paced retail environment where you’ll learn new skills, follow company processes, and contribute to sales goals while upholding brand standards and a great customer journey.

Qualifications

• Experience delivering high-quality customer service.
• Ability to adapt communication style to different customers.
• Strong teamwork and collaboration skills.
• Good organisational skills and task management.
• Willingness to learn and follow store processes.

Responsibilities

• Greet customers and provide product information.
• Assist customers to find products and promote related items.
• Maintain high standards of customer service.
• Keep shop floor displays tidy and well-presented.
• Replenish stock and ensure products are visible and correctly displayed.
• Process transactions and assist with deliveries.
• Use in-store systems to support daily operations.
• Follow health and safety policies at all times.
• Collaborate with colleagues to run the store smoothly.
• Support additional duties as required.

Skills

Customer service

Communication

Teamwork

Organisation

Learning mindset

Job description

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.