Store Colleague - Full-Time

JD Sports; Cambridge; Remoto; GBP 19.000 - 23.000; Tempo pieno

Descrizione del lavoro

JD Sports is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor in a fast-paced retail environment.

You will greet customers confidently, replenish stock, maintain displays, and support daily store operations while upholding JD Sports' high presentation standards.

Competenze

• Excellent customer service and positive attitude.
• Clear verbal and written communication with customers and colleagues.
• Strong organisational skills and ability to manage multiple tasks.
• Able to work collaboratively and support store team.
• Willingness to learn new skills and follow company processes.

Mansioni

• Greet and assist customers, providing product information as needed.
• Help identify customer needs, recommend products, and promote complementary items.
• Maintain high standards of customer service throughout shifts.
• Keep shop floor displays clean, organised, and well stocked.

Conoscenze

Customer service

Communication

Organisational skills

Teamwork

Learning agility

Descrizione del lavoro

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.