Store Colleague

Naylor's Equestrian Llp; Warrington; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in the retail sector is seeking an enthusiastic Sales Assistant to enhance customer experiences and drive sales. The role involves providing exceptional customer service, maintaining store standards, and achieving sales targets. The company offers a supportive environment with opportunities for personal and professional growth, along with various employee benefits.

Benefits

25% Company Discount

Exclusive Retail Deals

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Incremental Holiday Allowance

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Confident in social situations through customer engagement.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately.

Skills

Customer Service

Interpersonal Skills

Communication

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is ideal for motivated individuals interested in growth and career progression.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.

2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.

3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.

4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.

5. Process sales transactions, including cash handling and card payments accurately.

6. Upsell and cross-sell products to maximise sales opportunities.

7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.

8. Address and resolve customer queries professionally.

9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.

2. Drive all additional KPIs including Units, Conversion, ATV, UPT.

3. Achieve upselling or cross-selling targets.

4. Maintain a high Net Promoter Score.

5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.

2. An enthusiastic approach to challenges as opportunities for personal and career development.

3. Confident interpersonal and communication skills, thriving in social situations through customer engagement.

4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

We value our employees' efforts and offer the following benefits:

• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).

• Exclusive deals and discounts from retail and hospitality businesses via TELUS Health.

• Access to counselling services, digital health, and well-being advice through TELUS Health.

• Health cash plans.

• Internal development courses for personal and professional growth.

• Access to apprenticeships and accredited qualifications — earn while you learn (England only).

• Discounted gym memberships at JD Gyms.

• Participation in colleague networks and support initiatives driving positive change.

• Opportunities to volunteer and contribute to the JD Foundation.

• Employer engagement forums to influence positive change.

• Incremental holiday allowance.