Store Colleague

TN United Kingdom; Warrington; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail company is looking for an enthusiastic Sales Assistant to enhance customer experiences and drive sales. The role involves providing exceptional service, maintaining store standards, and achieving sales targets in a dynamic environment. With opportunities for career development, this position is ideal for motivated individuals eager to grow in retail.

Benefits

25% Company Discount

Exclusive Online Deals

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Volunteer Opportunities

Qualifications

• Ability to thrive in a fast-paced retail environment.
• Confident in engaging with customers and addressing queries.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high merchandising standards and assist in store operations.
• Upsell products and resolve customer queries professionally.

Skills

Customer Service

Communication

Positive Attitude

Interpersonal Skills

Flexibility

Job description

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We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, and UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to view challenges as opportunities for personal and professional development.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online across brands like JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Wide range of internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications – earn while you learn and gain recognized qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and support initiatives that drive positive change.
• Volunteer opportunities through JD Foundation.
• Employer engagement forums to influence positive change.