Store Colleague

JD Group; Southampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD Group is seeking a ready-to-help retail teammate to greet customers, provide product information, and identify needs to guide purchases. You will maintain appealing displays, replenish stock, and help ensure smooth daily store operations in a fast-paced environment.

You will work with colleagues to deliver high standards of service, support sales opportunities, and uphold health and safety practices, following store processes at all times.

Qualifications

• Experience in customer service or retail is preferred.
• Ability to identify customer needs and advise on products.

Responsibilities

• Deliver a positive and welcoming experience for customers with product information when required.
• Identify customer needs, recommend suitable products, and promote complementary items to hit sales targets.
• Maintain high standards of customer service and store presentation on the shop floor.
• Replenish stock and ensure products are displayed correctly and available.
• Process transactions, cash handling, stock processing, and prepare deliveries.
• Use in-store technology to support customer enquiries and daily operations.
• Follow company policies, procedures and health and safety requirements.
• Collaborate with colleagues to support day-to-day store running.

Skills

Customer service

Sales

Communication

Teamwork

Stock replenishment

Adaptability

Organisation

Job description

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

  You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

• If you're ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.
• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.