Store Colleague

Naylor's Equestrian Llp; South Shields; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in retail is seeking an enthusiastic Sales Assistant to enhance customer experience and drive sales. The role involves providing exceptional service, maintaining store standards, and achieving sales targets. Opportunities for personal and professional growth are available through various development courses and benefits.

Benefits

25% company discount on products

Exclusive retail and hospitality discounts

Access to counselling and health services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Opportunities to volunteer

Incremental holiday allowance

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Ability to view challenges as opportunities for development.
• Confident interpersonal skills.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately.

Skills

Customer service

Communication

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPI’s:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to view challenges as opportunities for personal and career development, and to learn new skills.
3. Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through TELUS Health.
• Health cash plans.
• Wide range of internal development courses supporting personal and professional growth.
• Access to apprenticeships and accredited qualifications — Earn while you learn.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks to share experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.