Store Colleague

Naylor's Equestrian Llp; Scunthorpe; On-site; GBP 18,000 - 23,000; Full time

Job summary

A leading company in retail is looking for an enthusiastic Sales Assistant to enhance customer experiences while driving sales. The role involves maintaining store standards, processing transactions, and contributing to various performance metrics. Ideal candidates will possess strong interpersonal skills and a positive attitude towards a dynamic retail environment.

Benefits

Company discount of 25% on various products

Exclusive offers from retail and hospitality via TELUS Health

Access to counselling services and health advice

Health cash plans

Wide range of internal development courses

Apprenticeships and accredited qualifications access

Discounted gym memberships

Access to colleague networks

Opportunities to volunteer with JD Foundation

Incremental holiday allowance

Qualifications

• Positive attitude towards customer-focused retail.
• Confident interpersonal and communication skills.
• Willingness to learn and adapt.

Responsibilities

• Provide exceptional customer service and drive sales.
• Maintain merchandising standards and stock levels.
• Process transactions accurately and resolve customer queries.

Skills

Customer service

Interpersonal skills

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPI’s:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to enthusiastically view challenges as opportunities to develop yourself, your career, and learn new skills.
3. Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to counselling services, digital health, and well-being advice via TELUS Health
• Health cash plans
• Wide range of internal development courses for personal and professional growth
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognized qualifications (England Only)
• Discounted gym memberships at JD Gyms
• Access to colleague networks to share experiences and support initiatives for positive change
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to influence positive change
• Incremental holiday allowance