Store Colleague - Full Time

JD Sports Fashion Plc; Leeds; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading sports fashion retailer seeks an enthusiastic Sales Assistant in Leeds. This role focuses on providing exceptional customer service and meeting sales objectives in a fast-paced environment. Employees enjoy perks like significant product discounts, internal development opportunities, and well-being support.

Benefits

25% discount on products

Exclusive deals and discounts

Access to counselling services

Health cash plans

Internal development opportunities

Discounted gym memberships

Participation in colleague networks

Volunteer opportunities

Qualifications

• Positive attitude towards customer-focused retail.
• Enthusiasm for personal and professional growth.
• Strong interpersonal and communication skills.

Responsibilities

• Provide outstanding customer service and greet customers warmly.
• Drive and surpass sales targets and maintain high visual standards.
• Process sales transactions accurately and address customer queries.

Skills

Customer service

Communication

Interpersonal skills

Flexibility

Job description

JD Sports - 2318 Leeds, Unit 15-20, Whiterose SC, LEEDS, Leeds, United Kingdom Req #1945

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working in stores across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that delivers operational excellence and explores new growth areas.

Role overview:

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for our customers. JD Group offers significant opportunities for career development for motivated individuals interested in advancing their careers.

Responsibilities:

1. Provide outstanding customer service by greeting customers warmly, ensuring they have a positive experience, and understanding our customer service measurement program.
2. Drive and surpass sales targets by utilizing in-store devices, promoting our full product range, and maximizing add-on sales opportunities.
3. Maintain high visual and merchandising standards, ensuring the shop floor is clean, well-stocked, and displays adhere to brand guidelines.
4. Support store operations by assisting in other departments as needed, representing the company professionally, and following safety guidelines.
5. Process sales transactions accurately, including cash handling and card payments.
6. Upsell and cross-sell products to increase sales.
7. Keep stock levels optimal on the shop floor and ensure shelves are organized and appealing.
8. Address and resolve customer queries professionally.
9. Collaborate with team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs such as Units, Conversion rate, ATV, UPT.
3. Meet upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. Enthusiasm for viewing challenges as opportunities for personal and professional growth.
3. Strong interpersonal and communication skills, thriving in social interactions with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

We offer our employees excellent benefits, including:

• 25% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our benefits platform (TELUS Health)
• Access to counselling services, digital health, and well-being advice
• Health cash plans
• Opportunities for internal development, apprenticeships, and nationally recognized qualifications (England only)
• Discounted gym memberships at JD Gyms
• Participation in colleague networks and support for initiatives that promote positive change
• Volunteer opportunities and support through JD Foundation
• Engagement forums to influence positive change

This job posting is active and accepting applications.