Store Colleague

Naylor's Equestrian Llp; Barnsley; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading company in the retail sector is seeking an enthusiastic Sales Assistant in Barnsley. This role offers an exciting opportunity to contribute to a dynamic team, providing exceptional customer experiences while achieving sales targets. With clear opportunities for career development and generous employee benefits, this position is ideal for individuals motivated by growth and learning in a fast-paced environment.

Benefits

Company discount of 25% on products

Exclusive deals from retail and hospitality businesses

Access to counselling services and digital health advice

Wide range of internal development courses

Discounted gym memberships at JD Gyms

Incremental holiday allowance

Qualifications

• Positive attitude towards a fast-paced, customer-focused retail environment.
• Confident interpersonal skills for engagement with customers.
• Flexible to work various shifts.

Responsibilities

• Provide exceptional customer service and maintain high visual standards.
• Drive and exceed sales targets through upselling and cross-selling.
• Process transactions accurately and support overall store operations.

Skills

Customer service

Communication

Flexibility

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With excellent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPI’s:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to enthusiastically view challenges as opportunities for personal and professional growth.
3. Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Wide range of internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications – Earn while you learn.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.