Store Colleague

Pets at Home; Ipswich; On-site; GBP 20,000 - 25,000; Full time

Job summary

Pets at Home is seeking enthusiastic individuals to join as Store Colleagues, playing a vital role in providing exceptional customer service in pet care centres. Responsibilities include exceeding customer expectations and maintaining high standards in pet care, fostering loyalty to the brand. The role offers opportunities for professional growth and collaboration within a diverse team.

Benefits

Attractive pay rates

Paid holidays

Additional leave for birthdays and special occasions

20% colleague discount in stores

Discretionary annual bonus scheme

Access to discounts and benefits

Opportunities for charity work in the community

Career progression opportunities

Qualifications

• Ability to provide personalised, attentive service that makes customers feel valued.
• Proficient in verbal and written communication.
• Skilled at addressing customer questions and resolving issues efficiently.

Responsibilities

• Exceed customer expectations and maintain high pet care standards.
• Build strong customer relationships to enhance their experience.
• Ensure smooth operations within the store.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Adaptability

Job description

Store Colleague

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, playing a vital role in our pet care centres. Your efforts will ensure our customers have an outstanding experience, fostering loyalty to our brands.

The Role:

As a Store Colleague, you will help us succeed by exceeding customer expectations, maintaining high pet care standards, and ensuring smooth operations. Building strong customer relationships will be key to enhancing their experience.

What you will bring:

• Outstanding Customer Service: Ability to provide personalised, attentive service that makes customers feel valued.
• Strong Communication Skills: Proficient in verbal and written communication to engage effectively and convey information clearly.
• Effective Problem-Solving: Skilled at addressing customer questions and resolving issues efficiently.
• Eagerness to Learn: Interested in ongoing learning and professional growth.
• Target Focus: Recognises the importance of setting and achieving sales targets to boost business performance.
• Teamworking: Understands the value of collaboration in delivering excellent customer service and achieving team goals.
• Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays.

Benefits include:

• Attractive pay rates
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in stores
• Discretionary annual bonus scheme
• Access to discounts and benefits
• Opportunities for charity work in the community
• Career progression opportunities

About Us:

At Pets at Home, we are dedicated to understanding and caring for pets. We believe pets improve our health, increase our lifespan, and strengthen our bonds with humans. Our team includes retail colleagues, vets, pet groomers, and charitable foundation staff, all committed to supporting pets and their owners. We are a diverse and inclusive team, reflecting the communities we serve, and welcome everyone to contribute their unique skills and values.

Please note that we may close the vacancy early if we receive a high volume of applications, to ensure a positive experience for all candidates.

“Pets see us as we are—without bias or discrimination. Inspired by pets, we value diversity and encourage everyone to be themselves. Even if your skills don’t exactly match the requirements, your values and behaviors can make a difference. We want to hear from you!”