Store Colleague - Whitstable - 16 hours - Whitstable

TN United Kingdom; Whitstable; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a friendly and inclusive team at a leading pet care center, where you'll play a vital role in delivering exceptional customer service. As a Store Colleague, you'll ensure that every customer experience is memorable, helping to build lasting relationships with pets and their owners. This role offers a flexible 16-hour minimum contract with opportunities for additional hours, along with comprehensive training in pet care and customer service. Enjoy a range of benefits, including a generous holiday allowance and colleague discounts, while contributing to a culture that celebrates diversity and values every team member's unique contributions.

Benefits

Discretionary annual bonus scheme

Paid holidays: at least 28 days

Gifts for service anniversaries

Extra days off for special occasions

20% colleague discount

Access to benefits platform

Confidential Employee Assistance Programme

Life Assurance for all colleagues

Qualifications

• Experience in a customer-facing environment is preferred.
• Willingness to undergo 6 months of training in pet care and customer service.

Responsibilities

• Ensure customers have a great experience and drive loyalty.
• Maintain high standards of pet care and operational excellence.

Skills

Customer Service

Flexibility

Pet Care Knowledge

Target-Driven Environment

Job description

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Store Colleague - Whitstable - 16hours - Whitstable, Whitstable

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Client:

Pets at Home Group Plc

Location:

Whitstable, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

13e92326925f

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Your role

will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands. Store Colleagues are critical to our success. They are responsible for exceeding customer expectations daily, ensuring high standards of pet care, operational excellence, and building strong relationships with customers and colleagues.

Who are we looking for?

• People passionate about delivering great service.
• Flexible, with the ability to work a flexible shift pattern across 7 days a week, including busy periods, absences, and holidays. The minimum contract is 16 hours, but additional hours may be required.
• Experience in a customer-facing environment is preferred.
• Experience in a target-driven environment is preferred but not mandatory.
• Willingness to undergo 6 months of industry-leading training covering pet care, customer service, and health and safety.

Our culture is friendly and inclusive. We welcome everyone and believe that 'we're better with pets'. If you share this belief, we'd like to hear from you, regardless of your background or circumstances.

Your Benefits

• Discretionary annual bonus scheme for all hourly store colleagues.
• Paid holidays: at least 28 days, rising to 33 days after 2 years.
• Gifts and events celebrating service anniversaries between 5 and 30 years.
• Extra days off for special occasions, e.g., birthdays.
• 20% colleague discount on Pets at Home Group brands; 30% on own brand products.
• Access to a benefits platform with discounts on other retailers.
• Confidential Employee Assistance Programme (EAP).
• Life Assurance for all colleagues.

Please note that we may close the vacancy early due to high application volume. We value diversity and encourage everyone to apply, even if your skills and experience do not perfectly match the listed criteria. We believe everyone can make a unique contribution through their values and behaviors.