Store Colleague - Textiles

TN United Kingdom; Basildon; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in the retail sector is seeking a Sales Assistant to enhance customer experiences and drive sales. The ideal candidate will be enthusiastic, customer-focused, and ready to contribute to store targets while maintaining high standards. Opportunities for personal and professional development are available, along with various employee benefits.

Benefits

25% company discount

Exclusive retail and hospitality discounts

Access to counselling services

Health cash plans

Internal development courses

Discounted gym memberships

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Confident interpersonal skills thriving in social situations.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately.

Skills

Customer Service

Communication

Interpersonal Skills

Job description

Job Title: Sales Assistant

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development for those motivated by progression and interested in developing their careers.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to view challenges as opportunities to develop personally and professionally.
• Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Wide range of internal development courses to support your career journey.
• Access to apprenticeships and accredited qualifications—earn while you learn and gain nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, share experiences, and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to the JD Foundation.
• Employer engagement forums to influence positive change.