Store Colleague

JD Sports Fashion; Belfast; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25% company discount

Exclusive deals and discounts

Access to counselling services

Health cash plans

Internal development courses

Discounted Gym memberships

Opportunities to volunteer

Incremental Holiday Allowance

Job summary

A leading retail company in Belfast is seeking a Store Colleague to join their team. The role involves delivering exceptional customer service, achieving sales targets, and maintaining high merchandising standards. Ideal candidates will have a positive attitude and be flexible with shifts. The position offers a variety of benefits including a 25% discount, health cash plans, and career development opportunities.

Qualifications

• Ability to thrive in a fast-paced retail environment.
• Eager to view challenges as opportunities for career development.
• Excellent communication with customers.

Responsibilities

• Provide exceptional customer service and maintain high store standards.
• Drive sales and exceed monthly targets.
• Collaborate with team members to achieve targets.

Skills

Positive attitude towards customer service

Interpersonal and communication skills

Flexibility to work various shifts

Job description

Overview

Join to apply for the Store Colleague role at JD Sports Fashion

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries in a professional manner.
• Collaborate with team members to achieve store targets.

Role Objectives And KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills And Experience

• A positive attitude towards a fast-paced, customer-focused retail environment.
• An ability to view challenges as opportunities to develop yourself and your career.
• Confident interpersonal and communication skills with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts from partner businesses via our benefits platform
• Access to counselling services, digital health and well-being advice
• Health cash plans
• Internal development courses and opportunities to gain qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks and initiatives that drive positive change
• Opportunities to volunteer and contribute to JD Foundation
• Incremental Holiday Allowance

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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