Store Colleague

JD Sports Fashion; Wakefield; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

25% employee discount

Discounted gym memberships

Access to apprenticeships and qualifications

Health cash plans

Internal development courses

Job summary

A leading sports fashion retailer in the UK is seeking a Store Colleague in Wakefield to provide exceptional customer service and exceed sales targets. You will be responsible for maintaining visual merchandising standards and supporting store operations. The successful candidate will thrive in a fast-paced environment and have flexible availability. This position offers substantial benefits including a 25% company discount and opportunities for personal development and career advancement within the Group.

Qualifications

• Ability to thrive in a fast-paced, customer-focused retail environment.
• Willingness to see challenges as opportunities for personal development.
• Good communication skills and engagement with customers.

Responsibilities

• Provide exceptional customer service and ensure a positive shopping experience.
• Drive and exceed sales targets while maximizing add-on sales opportunities.
• Maintain high visual merchandising standards and a clean shop floor.
• Assist with store operations and ensure professionalism in representation.
• Accurately process sales transactions and handle cash.
• Resolve customer queries in a professional manner.

Skills

Positive attitude

Confident interpersonal skills

Flexibility in work schedule

Job description

Join to apply for the Store Colleague role at JD Sports Fashion

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role overview

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add‑on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organised according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross‑sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well‑organised and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross‑selling targets.
• Maintain a high Net Promotor Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience

• A positive attitude towards a fast‑paced, customer focused retail environment.
• An ability to enthusiastically look at a challenge as an opportunity to develop yourself, your career and learn new skills.
• Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
• Discounted Gym memberships at JD Gyms.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental Holiday Allowance.
• Staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time #JD