Store Assistant (Cardiff, Whitchurch )

Cancer Research UK; Basingstoke and Deane; On-site; GBP 15,000 - 21,000; Part time

Job summary

Cancer Research UK is seeking a motivated Retail Store Assistant to join our trading team in Cardiff. The role supports fundraising efforts and delivers excellent customer service in a busy shop environment.

You will help with shop presentation, compliance, and community engagement while working 8 hours per week on a fixed-term contract ending 1 February 2027. Competitive hourly rate and benefits apply.

Qualifications

• Excellent customer service skills.
• Experience in a busy customer service environment.
• Ability to manage own workload and work independently when required.
• Ability to work well in a team.
• Excellent communication skills.

Responsibilities

• Providing excellent customer and supporter service.
• Working as an integral part of the shop team to achieve ambitious sales and fundraising targets.
• Assisting with maintaining shop standards including visual presentation, safeguarding compliance and health and safety.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting fundraising events for your store to achieve fundraising targets.

Skills

Customer service

Busy environment

Workload management

Teamwork

Communication

Job description

Millions of bargain-hunters. Endless pre-loved items. One meaningful purpose.

Retail store assistant

£12.71 per hour plusbenefits

Reports to: Shop manager

Department: Trading

Location: Cardiff, Whitchurch

Contract: Fixed-term contract ending 1st February 2027

Working hours: Part time 8 hours per week

Closing date: 18th October 2026 23:55

The internal title for this role is Shop Assistant.

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

We're looking for a motivated store assistant to join Cancer Research UK's trading team. You'll be acting as an ambassador for Cancer Research UK. Your shop will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.

In a lively, vibrant working environment, you'll discover something new every day, whether it's a new high street trend, a new community network or a talent you never knew you had.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Providing excellent customer and supporter service.
• Working as an integral part of the shop team to achieve ambitious sales and fundraising targets.
• Assisting with maintaining shop standards including visual presentation, safeguarding compliance and health and safety.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting fundraising events for your store to achieve fundraising targets.

What skills are you looking for?

• An understanding of what makes great customer service.
• Experience of working in a busy customer service environment.
• The ability to manage your own workload and work independently when required.
• The ability to work well in a team.
• Excellent communication skills.

And ideally

• An understanding or an interest in fashion.
• Retail experience

[Download the full role profile]

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

• Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our work - from funding cutting-edge research to developing public policy - will change the world. It’s exciting to be part of our team.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.