Store Assistant - 16 Hours - Sweaty Betty

WOLVERINE; Wokingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks passionate team members to create memorable customer experiences in a vibrant retail environment. This role involves providing authentic customer service, achieving sales targets, and maintaining store standards. You will engage with customers, educate them on products, and foster loyalty through exceptional interactions. With generous perks like a clothing allowance and training opportunities, this position offers a chance to thrive in a supportive atmosphere. If you have a passion for retail and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Benefits

Generous clothing allowance

Excellent training & development opportunities

Quarterly bonuses

60% off all Sweaty Betty merchandise

25 days holiday

Refer a Friend bonus scheme

Season Ticket Loan

Access to Retail Trust

Dedicated budget for fitness classes

Health Cash Plan benefit

Qualifications

• Retail sales experience preferred but not required.
• Excellent communication skills and a positive attitude.

Responsibilities

• Create amazing experiences for customers through exceptional service.
• Achieve sales targets and maintain store standards.

Skills

Customer Service

Sales

Communication

Flexibility

Teamwork

Education

High School diploma or equivalent

Job description

Current employees, please apply in Workday.

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage, and inspire our consumers — every step of the way.

Our team members are the beating heart of all our stores across the world, bringing their contagious passion to work every day, and going above and beyond to ensure an amazing experience for every customer they meet. From the moment they enter the store to when they leave, you will be responsible for making sure our customers have an exceptional experience. Whether that's helping them pick a new pair of shoes, or helping them style an outfit, your core responsibility is to ensure our consumers enjoy their time with us in store.

Key Responsibilities

1. Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
2. Achieving sales targets and performance metrics.
3. Interacting with our wonderful customers and educating them on our products, striving to build rapport and lasting relationships.
4. Maintaining store standards, including visual merchandising, managing deliveries, maintaining stock replenishment, helping with loss prevention, and adhering to health & safety procedures.
5. Being responsible for cash management and adhering to all policies and procedures for security, health & safety, and stock accuracy standards.
6. Encouraging customer loyalty by discussing upcoming collection launches and obtaining customer data.

Knowledge, Skills, and Abilities Required

• Flexible schedule and availability to work weekends and holidays.
• Retail sales experience is preferred but not required.
• Passion for our brands and brand lifestyles.
• Excellent communication skills.
• A positive and professional attitude.
• Enthusiasm to learn and share your product knowledge.
• Ability to work well under pressure in a fast-paced, sales-driven atmosphere.

US Candidates Only

• Performing duties consistent with the Company's AAP/EEO goals and policies.
• High School diploma or equivalent.

Working Conditions

• Retail environment.

The Extras

• Generous clothing allowance.
• Excellent training & development opportunities.
• Quarterly bonuses.
• 60% off all Sweaty Betty merchandise.
• 25 days holiday (pro-rated if working part-time).
• Refer a Friend bonus scheme.
• Season Ticket Loan.
• Access to Retail Trust - advice & support tool.
• Dedicated budget to attend fitness classes (per store).
• Access to Sample sales.
• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (following successfully passing probation).
• Enhanced Family Leave policy.
• Cycle to work & Buzz bike scheme.

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion, and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community, and the world.

We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on our responsibilities to each other and our community. It also means being committed to equal employment opportunities, considering all applicants, and making our job advertising more inclusive.

Our DEI mission is "to embed diversity, equity, and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing, and challenging ourselves and our partners."

We acknowledge we're on a journey and far from perfect. But we want to be part of the solution. It might be uncomfortable or challenging, but if we weren't willing to do the hard work and break the mold, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committees and initiatives to be champions, allies, and inclusive — always. Because when we say all, we mean it.