Store Advisor London (40h) - CDI

Horace; Greater London; On-site; GBP 17,000 - 24,000; Full time

Job summary

Horace is expanding in the UK and is seeking a Store Advisor for Covent Garden. You will welcome customers, share the Horace story, and provide product recommendations to create an unforgettable shopping experience in a fast-paced boutique setting.

You will keep the store well-presented, manage stock, support KPIs, and collaborate with the wider team to deliver exceptional service while working flexible hours, including evenings and weekends.

Qualifications

• Minimum two years' experience in a boutique.
• Cosmetics sector experience is a plus.
• Strong customer focus and attention to detail.
• Flexible with hours, including evenings and weekends.

Responsibilities

• Maintain store cleanliness and stock.
• Manage stock and supplies.
• Engage with customers and deliver exceptional service.
• Meet KPIs: sales, average basket, conversion rate.
• Explain the Horace brand and products.

Skills

Retail experience

Customer service

Product knowledge

Tools

POS system

Job description

What’s Horace?

Founded in 2016, Horace has transformed the market, doing things differently : more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, #1 in men's facials, and is expanding in the UK, USA Horace is looking for a Store Manager for our Covent Garden store !

Horace is looking for a Store Advisor for its third store in London. We're looking for a quick thinker who can find solutions to create a unique experience. You'll manage everything from advice to stock and administration to create the best possible experience.

What will you be responsible for?

As a true Horace ambassador, your role will be to work with the team to improve performance (KPIs) and develop the culture.

Maintenance

• Keep the store clean and well-stocked
• Share maintenance needs with the office team
• Manage stocks of supplies and other items needed by the team

Inventory and stock management

• Keep stock well organized and in impeccable condition
• Manage inventory and supplies for both sales and stock areas
• Coordinate supplies with the office team.

Performance

• Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate).

Welcoming and advising customers

• Welcome customers and act as their first point of contact with the brand.
• Create a special atmosphere and engage with customers
• Share the Horace story and act as a brand expert
• Share your product knowledge and personal experience
• Help customers choose the right products for them
• Guide customers through the space and always anticipate their needs

What skills are we looking for?

• You have at least two years' experience in a boutique in any sector and a experience in the cosmetics sector is a plus
• You love to create an unforgettable customer experience and know how important details are
• You can take a step back and always find solutions, especially when it comes to the customer experience
• You're flexible with your hours, evenings and weekends

3 steps to Horace heaven:

• A 1st screening with our Head of Talent Acquisition , to get to know you better and understand your career plan
• An interview with our Store Manager, to tell you about the position and answer your questions

The hourly rate for this role starts from £15.00 per hour, depending on experience