Store Account Manager

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in beauty seeks a Store Account Manager to lead a dynamic team at a prestigious location. This role involves driving sales, managing stock, and ensuring top-notch customer service. You'll be responsible for mentoring staff, achieving sales targets, and promoting new launches. Join a company that values creativity and innovation, where your contributions will directly impact the brand's success and customer satisfaction. If you have a passion for beauty and a knack for leadership, this is the perfect opportunity to make your mark in a vibrant and inspiring environment.

Qualifications

• Experience in retail management or beauty industry preferred.
• Ability to mentor and train team members effectively.

Responsibilities

• Drive team performance to achieve sales targets and maintain stock levels.
• Provide exceptional customer service and consultations.
• Mentor and train team members for product launches.

Skills

Customer Service

Team Leadership

Sales Target Achievement

Stock Management

Makeup and Skincare Consultation

Education

High School Diploma

Relevant Beauty or Retail Certification

Job description

Role specific duties: Store Account Manager - Selfridges

To ensure that the counter achieves targets by driving the team. Duties include but are not limited to:

• Setting an example for the team.
• Ensuring that all daily counter tasks are undertaken.
• Figures completion – daily and weekly. Managing targets and their allocation.
• Regular stock management, ensuring out-of-stocks are minimal and building a relationship with the in-store buying team to support this.
• Ensuring the counter is adequately stocked with products, keeping an eye on stock levels throughout the day and replenishing where necessary, and ensuring products are displayed according to current company guidelines.
• Ensuring adequate counter cover by formatting rotas.
• Delegating duties to the team and following up to ensure they have been performed correctly.
• Mentoring the team.
• Assisting with training for new product launches.
• Ensuring that an excellent level of customer service is always provided.
• Actively traffic stopping to build brand awareness and ensuring that the team also does this.
• Providing makeup and skincare consultations.
• Booking appointments and building ongoing client loyalty, including customer database building and communication.
• Maintaining the counter by cleaning surfaces and display areas daily with provided cleaning materials, ensuring all consultation areas are always clean and ready to use.
• Effectively managing transactions. Stores will provide necessary cash handling training where required.
• Leading by example and being an active team member.
• Always representing the BY TERRY brand in the best possible way.
• Achieving sales targets as set by the company.
• Ensuring the team achieves brand items per transaction (IPT) and average pound sale (A£S) expectations, currently set at: IPT = 3, A£S = £150.
• Actively promoting new launches and promotions.
• Tracking team sales and providing any necessary sales information at the end of each day.
• Coaching the team to enable them to reach their targets.
• Coming up with new ideas for event promotions and working with the retail manager to execute these.

Dress code and image:

• Representing the company while at work by wearing our products and adhering to the dress code of the store location. Items should be clean and well-pressed with no faded colors. Dress code requirements are discussed further at your brand induction.

Working hours:

Your working hours are set out in your contract. Shift patterns will be confirmed in a monthly rota. You may be required to work additional hours necessary for the proper performance of your duties without extra remuneration. You are entitled to take an unpaid lunch break of one hour, to be taken at a time agreed by the Company.

The Company:

"Beauty is not a stereotype; your personal style is your own signature, to be expressed day by day.” - Terry de Gunzburg, Founder.

Founded in the heart of Paris in 2000 by the iconic Terry de Gunzburg, BY TERRY believes in the transformative power of ‘Makeup that Cares’.

Our commitment goes beyond luxury - it’s about empowering individuals with skin-loving formulas that celebrate and enhance natural beauty, tailored to each person’s style and life experiences.

We champion the beauty of every individual, offering an innovative range of high-quality makeup, skincare, and fragrances designed to not only magnify but also improve skin day by day. Our signature products, Baume de Rose and Brightening CC Serum, embody this belief, blending exceptional skincare benefits with exquisite beauty.

With offices in Paris and London, BY TERRY is celebrated globally for its innovation and timeless glamour, present in the world’s most prestigious stores and supported by a comprehensive global distribution network. BY TERRY has earned numerous awards, especially for our groundbreaking hyaluronic-infused powders.

Join BY TERRY, and be part of a team that values creativity and a commitment to redefining beauty standards. Immerse yourself in a world where every day is an opportunity to inspire and be inspired. Together at BY TERRY, we make it up, we make it real, we make it recur.