Steward -Duff House

Historic Environment Scotland; Aberdeen City; On-site; GBP 40,000 - 60,000; Part time

Job summary

A cultural heritage organization in Scotland seeks a Seasonal Steward to welcome visitors and enhance their experience. The role is part-year permanent, offering a starting salary of £25,770 pro-rata with flexible working hours. Candidates should possess strong customer service skills, teamwork experience, and a genuine interest in heritage tourism. The position is based at Duff House and is vital for enhancing local engagement and promoting Scotland's rich history.

Benefits

Civil Service Pension scheme with 28% employer contribution

25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays

Reimbursement for relevant professional subscriptions

Support for further education and personal development

Flexible working hours

Free entry to all properties

Qualifications

• Experience delivering high standards of customer service.
• Excellent team working skills.
• Cash handling experience or willingness to undertake training.
• A genuine interest for working in the heritage tourism industry.
• Ability to work independently at times.
• IT skills and the ability to use basic online functions.

Responsibilities

• Provide a warm welcome to visitors and engage proactively with customer service.
• Process and promote retail and admissions transactions through the till system.
• Ensure a high standard of presentation throughout the sites.
• Work as a team to achieve quality assurance Key Performance Indicators (KPIs).
• Deliver guided tours/talks as part of the core visitor experience.

Skills

Customer service

Teamwork

Cash handling

Heritage tourism interest

Independence

IT skills

Job description

Opportunity Details

Starting salary: £25,770 pro-rata
Contract type: Part-Year Permanent
Grade: 1
Location: Duff House
Working Hours: 21 hours per week, working Thursday - Sunday
Interviews: To be held in person at Duff House on Week Commencing 26 January 2026

About the Role

Your role of steward will be a fixed term seasonal position up until 30 Sept 2026. The likely start date for this role is 1 April 2026. Are you looking for a flexible seasonal job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world.

You work with colleagues to prepare the site and welcome visitors. Assisting visitors with information, entry tickets and products, you make sure they have the best possible experience. You engage with visitors in the House, encouraging them to discover the rich history of this unique site.

Duff House is a unique site in the Historic Scotland estate, a country house gallery that displays an important art collection from National Galleries of Scotland. The house is a vital asset for the local community. You have the opportunity to strengthen its local profile and its contribution to culture and leisure in the area.

For more information about the post and information about the team, please access the full job description 2026 Duff House Seasonal Steward for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

• Provide a warm welcome to visitors and engage proactively with customer service.
• Process and promote retail and admissions transactions through the till system.
• Ensure a high standard of presentation throughout the sites, following appropriate cleaning processes in both public and staff areas.
• Work as a team to achieve quality assurance Key Performance Indicators (KPIs).
• Actively support in HES seminars, events, functions and promotions.
• Deliver guided tours/talks as part of the core visitor experience.
• Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
• Support the Monument Managers on community engagement initiatives and projects, including volunteering, weddings and other events.
• Work together with your monument team to achieve overall commercial performance targets.
• Promote commercial opportunities within the monument, such as upcoming events and retail products where appropriate.
• Assist the Monument Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.
• Ensure the security of the site, buildings and contents, including acting as key holder (where required).
• Ensure that the health and safety of staff, visitors and contractors is paramount at all times and follow correct procedures to ensure safe operation of any equipment.

Key requirements of the role

In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:

1. Why you are interested in the post with Historic Environment Scotland.
2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.

Essential Criteria:

• Experience delivering high standards of customer service.
• Excellent team working skills.
• Cash handling experience or willingness to undertake training.
• A genuine interest for working in the heritage tourism industry.
• Ability to work independently at times.
• IT skills and the ability to use basic online functions.

Find out more about desirable skills and experience in our full job description 2026 Duff House Seasonal Steward.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at [e-mail] or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

To submit your application online, please read our ‘How to Apply’ section followed by ‘Apply Now’ button to begin your application.