Steward Area Manager

Kia Oval; Greater London; On-site; GBP 23,000 - 33,000; Part time

Benefits offered by this job

Meal and drink provided

Hourly pay

Job summary

Kia Oval is seeking a Steward Area Manager to lead a team of supervisors and safety stewards on matchdays. The role focuses on organisation, safety, and smooth operation across your area.

You will manage staff, coordinate with event control, and ensure excellent customer service during high-traffic events. Requirements include NVQ Level 3 Spectator Safety Supervision, 18+ eligibility to work in the UK, and prior management experience.

Qualifications

• Age 18+ with full right to work in the UK.
• Physically fit and mobile.
• Excellent communication and customer service skills.
• Ability to multi-task and prioritise.
• Accountability and ownership.
• Strong leadership and time-keeping abilities.
• Well-presented at all times.
• Previous management experience is essential.
• Willing to commit to 90% of season fixtures.
• NVQ Level 3 Spectator Safety Supervision is essential.

Responsibilities

• Monitor staff and assigned area proactively.
• Respond to incidents and liaise with event control for resolution.
• Lead pre-event briefings on health and safety and evacuation points.
• Report incidents or hazards to chief steward or event control; take immediate action.
• Provide information and assistance to spectators and staff.
• Assist with venue evacuation as directed by control.
• Resolve spectator or crowd disruptions as needed.
• Prepare post-matchday reports for feedback and insights.
• Oversee staff management via the Ubeya system.

Skills

Communication

Customer service

Leadership

Time management

Team supervision

Multi-tasking

Presentation

Physical fitness

Education

NVQ Level 3 Spectator Safety Supervision

Tools

Ubeya system

Job description

Steward Area Manager

Application Deadline: 1 March 2027

Department: Matchday Operations - Casual

Employment Type: Zero Hours

Location: The Kia Oval

Compensation: £20.30 / hour

Description

Hours of work:

• Contract Type: Casual
• Hours vary depending on match schedules
• Weekend, evening and bank holiday availability required

We are currently seeking forward-thinking individuals who hold their NVQ Level 3 Certificate in Spectator Safety Supervision to become part of our matchday team as Area Managers. The position is open to the right people who want to make a difference and are willing to commit to 90% of matchday fixtures.

You will be managing a team of supervisors, customer safety stewards, and SIAs. Your top priority will be the organisation and management of your team and the smooth running of the operation in your assigned area. Excellent management skills and the ability to work efficiently in a team are essential for success in this position. You must be able to show leadership qualities, integrity, and professionalism at all times.

Key Responsibilities

• Assume a proactive approach to monitoring your staff and assigned area.
• Respond to minor incidents and communicate with event control to ensure smooth resolution.
• Ensure pre-event briefings are carried out in relation to health and safety procedures, evacuation points, and other key event information.
• Report any suspicious activity, incidents, or potential hazards to the chief steward or event control and undertake any immediate action required.
• Provide information and assistance to spectators and staff arriving at the Kia Oval.
• Be prepared to assist with the evacuation of the venue and direct spectators to the relevant holding areas as directed by the chief steward or event control.
• Resolve spectator/crowd disruptions as required.
• Complete post-matchday reports to provide feedback and operational insights.
• Oversee staff management via the Ubeya system.

Skills, Knowledge and Expertise

The successful candidate will have the following essential skills:

• Candidates must be aged 18 or over with a full right to work in the UK.
• Physically fit and mobile.
• Great communication skills- both written and verbal.
• Excellent customer service skills.
• Ability to multi tasks and prioritise effectively.
• Accountability and ownership.
• Excellent leadership and time keeping skills.
• Well presented at all times.
• Previous management experience is essential.
• Can commit to 90% of season fixtures.
• Having or working towards an NVQ Level 3 Certificate in Spectator Safety Supervision is essential.

Benefits

• £20.30 per hour excluding holiday pay
• Complimentary meal and drink provided each matchday shift.