Sterile Services Quality Co-ordinator

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 50,000 - 70,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a quality leader to head the Sterile Services Quality Management System, ensuring compliance with Trust, national and European standards and driving continual improvement and effective risk management across the service.

You will implement robust CAPA, audit programs, supplier qualification, and change control, while providing expert advice to clinical teams and maintaining strong cross-functional partnerships to protect patient

Qualifications

• Familiarity with ISO13485:2016 and MDR regulatory framework.
• Structured root cause analysis methods (5 Whys, Fishbone).
• Experience with NCRs, change control, and KPI monitoring.
• Internal/external audits: planning, execution, reporting.
• Identify and mitigate operational and process risks.
• Qualification of suppliers and management of deviations.
• Ability to drive a proactive quality culture and influence stakeholders.

Responsibilities

• Lead the Quality Management System within Sterile Services.
• Ensure compliance with Trust, National and European standards.
• Provide advice on decontamination quality issues to Trust services.
• Uphold continual improvement and effective risk management.

Skills

Standards & Compliance

CAPA & RCA

Process control

Auditing

Risk management

Supplier quality

Leadership & influence

Job description

• Standards and Compliance: familiarity with framework requirements (eg ISO13485:2016, MDR), regulatory audit readiness, and maintaining document hierarchies.
• Corrective and Preventive Action (CAPA): Proficiency in structured root cause analysis (RCA) methods such as 5 Whys, Fishbone diagrams, and tracking action effectiveness.
• Process Control and Metrics: Managing non-conformances (NCRs), change control systems, and monitoring performance via Key Performance Indicators (KPIs).
• Auditing: Planning, executing, and reporting internal and external audits, plus handling follow-up actions.
• Risk Management: Identifying operational, product or process risks, evaluating impact, and putting mitigation controls in place.
• Supplier and Vendor Quality: Qualification criteria, handling supplier deviations, and aligning external partners with internal standards.
• Culture and Leadership: Driving a proactive quality mindset, cross-functional communication, and influencing stakeholders resistant to change.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP., To lead a customer-focused Quality Management System within Sterile Services in which Trust and external customers have confidence. To implement effective quality control and risk management processes to ensure that the service functions within a framework of continual improvement and effective risk management. To ensure compliance with Trust, National and European safety and regulatory standards and provide advice to Trust services on decontamination-related quality issues as required.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation - . Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.