STEPS Administrator

Gloucestershire County Council; Bradley Stoke; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Training & development

Flexible working

Progression opportunities

Annual leave 25.5–30.5 days

Local Government Pension Scheme

Additional leave

Employee benefits

Prism Network

Young Employees Network

Job summary

Gloucestershire County Council is seeking a permanent administration post within the STEPS service. The role supports service administration, communications with schools and parent carers, and reports to the Business Administration Lead.

It involves working across several county sites and offers a 37-hour week with potential job share. Applicants should have proven customer service experience, administrative background, and strong ICT and communication skills.

Qualifications

• Proven customer service experience.
• Experience as an administrator.
• Experience of working with and across organisations.
• Strong communication and organisational skills.
• Strong ICT skills.
• Team working.

Responsibilities

• Provide a range of administration support functions to the STEPS service.
• Handle communications with schools, settings and parent carers.
• Work under the direction of the Business Administration Lead.
• Work across the various sites in the county.

Skills

Customer service

Administrative experience

Inter-organisational collaboration

Communication

Organisation

ICT skills

Team working

Tools

Capita

Liquid Logic

Job description

This permanent administration post sits in the Specialist Teaching and Educational Psychology Service (STEPS) at Gloucestershire County Council. The post-holder supports the service's administration functions, including communications with schools, settings and parent carers, working to the Business Administration Lead. The role involves working across several sites in the county, and is open to job share on 37 hours a week. The council cannot sponsor this role, so candidates need a right to work covering at least six months' employment.

What the job involves

• Provide a range of administration support functions to the STEPS service
• Handle communications with schools, settings and parent carers
• Work under the direction of the Business Administration Lead
• Work across the various sites in the county

What’s required

Experience

• Proven customer service experience
• Experience as an administrator
• Experience of working with and across organisations

Skills & knowledge

• Strong communication and organisational skills
• Strong ICT skills
• Team working

Checks & eligibility

• DBS check
• Right to work covering at least 6 months' employment
• Fluent spoken English (customer-facing role)

Nice to have

• Experience of working in education
• Experience of systems such as Capita and Liquid Logic
• Understanding of special educational needs and disabilities (SEND)

What’s offered

• Training and development opportunities
• Flexible working opportunities
• Progression opportunities within the service structure
• Annual leave of 25.5 days rising to 30.5 after 5 years, plus bank holidays
• Local Government Pension Scheme
• Opportunity to purchase additional leave
• Employee Benefits Programme
• Links to employee networks, including Prism (LGBT+) Network and Young Employees Network