STEPS Administrator

Gloucestershire County Council; England; Sur place; GBP 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Local Government Pension Scheme

Training and Development opportunities

Flexible working opportunities

Annual leave 25.5–30.5 days after 5‑yr

Employee Benefits Programme

Prism LGBTQ+ Network

Résumé du poste

Gloucestershire County Council's STEPS seeks an experienced Administrator to provide flexible, customer-focused support across several county sites. You will contribute to an inclusive education system by handling routine admin tasks with accuracy and initiative.

You will communicate with schools, settings and parent carers, use ICT systems like Capita and Liquid Logic, and work across organisations to support SEND needs while benefiting from development opportunities and flexible working

Qualifications

• Excellent and proven customer service experience.
• Be a team player with strong communication and organisational skills.
• Have good experience of working with and across organisations.
• Strong ICT skills.
• Knowledge and experience of working in education; working with systems such as Capita and Liquid Logic; and an understanding of SEND would be an advantage.
• It is a legal requirement under the Immigration Act 2016 that anyone appointed to a 'customer facing role' must demonstrate fluent English.

Responsabilités

• Provide administration support across multiple sites in Gloucestershire.
• Communicate with schools, settings and parent carers.
• Support the service with a range of administration tasks and processes.

Connaissances

Customer service

Team player

Communication skills

Organisational skills

ICT skills

Collaboration

English fluency

Outils

Capita

Liquid Logic

Description du poste

In Gloucestershire, our focus is on enabling an inclusive education system, providing the right support at the right time and in the right place. As a local authority we are committed to improving outcomes for children and young people and are investing in additional capacity to help us do this. Gloucestershire's Specialist Teaching and Educational Psychology Service (STEPS) provides advice and support to schools, settings and families to meet the needs of children and young people who may need additional help to meet short or long needs and fulfil their potential. To deliver on service our objectives, we must have strong and capable administration support that offers a flexible, innovative and customer focused service. We have recently redesigned our administration teams to help us achieve this.

We are looking for an experienced Administrators who work across various sites in the County. With the direction of the Business Administration Lead you will support the service with a range of administration support functions including communications with schools, settings and parent carers. The successful applicant should have and be able to demonstrate in their personal statement:

• Excellent and proven customer service experience
• Be a team player with strong communication and organisational skills
• Have good experience of working with and across organisations
• Strong ICT skills
• Knowledge and experience of working in education; working with systems such as Capita and Liquid Logic; and an understanding of special educational needs and disabilities (SEND) would also be an advantage.
• It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
• Successful candidates will join us at a time of change which offers opportunities to make a difference to the service we provide. You would be part of a service that is supportive, offers development opportunities and cares passionately about people.
• Training and Development opportunities
• Flexible working opportunities
• A service structure that provides progression opportunities
• Annual leave of 25.5 rising to 30.5 days per year after 5 years, plus bank holidays
• Local Government Pension Scheme
• Competitive salaries
• Opportunity to purchase additional leave
• Employee Benefits Programme
• Links to employee networks such as Prism (LGBT+) Network and the Young Employees Network