Stephens Bakery - Retail Assistant - 20 Hours - Dunfermline, High Street

Wm. Stephen (Bakers) Ltd.; Dunfermline; On-site; GBP 13,000 - 18,000; Part time

Benefits offered by this job

Competitive salary: £9.71 - £12.92 per

hour

Free food on shift

Staff referral scheme

20% staff discount

Free confidential counselling

Discounts at over 1,000 retailers

Career development opportunities

Job summary

Stephens Bakery in Dunfermline is hiring a Retail Assistant for a 20 hour contract. You’ll be the face of the shop, serving baked goods with a smile and helping customers with friendly, attentive service.

The role requires weekday and weekend availability and is not suitable for those in full-time education. Join our fourth-generation family business known for quality, teamwork, and a strong commitment to the local community.

Qualifications

• Weekday and weekend availability required.
• This role is not suitable for those in full-time education.
• Friendly, dependable, and enthusiastic approach.

Responsibilities

• Serve baked goods and deliver friendly service to customers.
• Create a welcoming shop atmosphere.
• Answer customer questions and recommend products.
• Follow daily routines for cleaning, stocking, and food preparation.
• Support management and senior staff with delegated tasks.
• Follow food safety procedures to maintain cleanliness.
• Keep the shop tidy and well-stocked.
• Ensure displays look appealing and products stay fresh.
• Follow stock rotation procedures.
• Collaborate during busy periods to ensure great customer experience.

Skills

Customer service

Team player

Can-do attitude

Reliability

Job description

Retail Assistant

20 hour contract | Dunfermline, High Street

We’ve got an exciting opportunity for a friendly, dependable, and enthusiastic individual to join our award-winning team at Stephens Bakery as a Retail Assistant.

At Stephens, our values guide everything we do — putting the customer first, showing a can-do attitude, and being stronger together as a team.

Please note: This role requires weekday and weekend availability and is therefore not suitable for those in full-time education.

What You’ll Be Doing

As a Retail Assistant, you’re the face of Stephens - serving up smiles alongside our delicious baked goods on every shift. You’ll help bring our values to life by delivering excellent service, supporting your teammates, and approaching every day with positivity and energy.

• Putting the customer first by delivering friendly, helpful service always


• Creating a warm and welcoming atmosphere in the shop


• Answering customer questions and recommending products with confidence


• Following daily routines and task lists for cleaning, stocking, and food preparation


• Carrying out tasks as delegated by Management or Senior Sales colleagues with a can-do attitude


• Following food safety procedures and checklists to maintain high standards of cleanliness and hygiene


• Supporting the team by staying flexible and helping wherever needed - because we’re stronger together


• Keeping the shop clean, tidy, and well-stocked throughout the day


• Ensuring displays look their best and product quality is maintained


• Following correct stock rotation procedures


• Working collaboratively during busy periods to ensure the best experience for customers and colleagues alike

What We’re Looking For

We’re not just hiring a Retail Assistant - we’re welcoming someone who shares our values and brings positive energy, reliability, and a genuine passion for people.

Are you:

• Someone who always puts the customer first?


• A person with a can-do attitude who enjoys getting stuck in and helping out?


• A team player who believes we’re stronger together?


• Someone who thrives in the fast-paced energy of a busy shop?

If this sounds like you, we’d love to meet you.

What You’ll Get in Return

We care about our people just as much as we care about our famous bridies. When you join Stephens, you’ll enjoy:

• Competitive salary: £9.71 - £12.92 per hour


• Free food on shift - lunch is on us


• Gifts for special occasions (Christmas, length of service, weddings & babies)


• Staff referral scheme - earn up to £150 for each successful referral


• 20% staff discount across all Stephens shops


• Free confidential counselling for mental health, money, legal, or work matters


• Discounts at over 1,000 retailers, including Asda, Aldi, cinemas, holidays, and more


• Career development opportunities - we love to promote and develop from within

Why Join Stephens Bakery?

At Stephens Bakery, we’re not just baking - we’re baking history. As a proud fourth-generation family business with over 150 years of heritage, we combine traditional craft with a bold, modern vision.

We’re known for innovation - from launching the first-ever bakery Jiffy Van and standalone bakery drive-thru, to pioneering partnerships with Co-op, Scotmid, Morrisons, and independent retailers.

While we embrace new ideas, our roots remain firmly in quality, tradition, and community. Using time-honoured techniques and the finest locally sourced ingredients, we’re proud to have been crowned:

• Scottish Craft Bakery of the Year


• UK Craft Bakery Business of the Year (2021)


• Home to Scotland’s Favourite Morning Roll, Steak Bridie, and Double Biscuit

When you join Stephens, you’re not just joining a business - you’re becoming part of a team that puts customers first, supports one another, and tackles challenges together.

Ready to Take the Next Step?

If you’re excited about what we do and think you’d be a great fit, we’d love to hear from you.

Our recruitment process:

1. Apply online


2. Quick chat - a casual telephone interview if shortlisted


3. Meet us in person - a relaxed face-to-face interview


4. Try it out - a paid work trial

We aim to complete the process within two weeks and are happy to work around notice periods where possible.