Stephens Bakery - Assistant Manager - NEW SHOP

Wm. Stephen (Bakers) Ltd.; Stirling; On-site; GBP 23,000 - 26,000; Part time

Benefits offered by this job

Free food on shift

Staff discount 20%

Gifts for special occasions

Counselling service

Career development opportunities

Job summary

Stephens Bakery in Dunfermline is seeking an Assistant Manager on a 30 hour contract to lead the shop team, deliver great customer service, and maintain high standards of quality and safety.

You will assist with rota planning, opening and closing duties, training new starters, and supporting the team through busy periods while upholding our customer-first values and a positive, can-do culture.

Qualifications

• Confident communicator with ability to guide others.
• Thrives in a fast-paced, customer-focused setting.
• Skilled at juggling tasks and organizing team workloads.
• Comfortable delegating and receiving feedback.
• Pride in delivering consistently great service to customers.

Responsibilities

• Lead the shop team during shifts, setting pace and focus.
• Involve in rota planning and short-term cover.
• Support with team performance issues.
• Be a visible, approachable leader, especially during busy periods.
• Role model high standards of customer service and professionalism.
• Help train new starters and provide guidance to others.
• Interact with customers and model excellent service.
• Ensure the shop is welcoming, clean, and well-stocked.
• Ensure compliance with food safety and health & safety policies.
• Carry out opening/closing duties, till processes, and cash handling.
• Assist with ordering, stock rotation, and waste control.
• Promote teamwork and resolve issues proactively.

Skills

Confident communicator

Fast-paced environment

Juggling tasks

Delegating & feedback

Consistently great service

Job description

Assistant Manager 30 hour contract | Dunfermline

As an Assistant Manager at Stephens Bakery, you are a key leader in the shop. You take responsibility for leading the team day to day, ensuring the shop runs smoothly, safely, and efficiently. Each day you will help deliver great customer service, high-quality products, and a positive, motivated team.
At Stephens, our values guide everything we do — putting the customer first, showing a can-do attitude, and being stronger together as a team.
Please note: This role requires weekday and weekend availability and is therefore not suitable for those in full‑time education.

What You’ll Be Doing

As an Assistant Manager you’re the face of Stephens - serving up smiles alongside our delicious baked goods on every shift. You’ll help bring our values to life by delivering excellent service, supporting your teammates, and approaching every day with positivity and energy.

Your role will include:

• Lead the shop team during your shifts—setting the pace, making decisions, and keeping everyone focused.
• Be involved in Rota planning and solve short term cover issues when in shop.
• Help support with team performance issues.
• Be a visible and approachable leader, actively supporting your team through busy periods and challenges.
• Role model high standards of customer service, teamwork, and professionalism.
• Support with team development, helping to train new starters and give guidance to others.
• Actively serve customers alongside the team and model excellent customer service
• Make sure the shop is always welcoming, clean, and well‑stocked with fresh, high‑quality product.
• Help ensure the team follows all food safety, health & safety, and company policies.
• Carry out daily checks and paperwork to keep the shop compliant and safe.
• Manage opening and closing duties, till processes, and cash handling. Support ordering, stock rotation, and waste control.
• Promote teamwork and a positive atmosphere, stepping in to resolve issues early.

What We’re Looking For

We’re not just hiring an Assistant Manager - we’re welcoming someone who shares our values and brings positive energy, reliability, and a genuine passion for people.

• A confident communicator who enjoys supporting and guiding others?
• Someone who thrives in a fast‑paced, customer‑focused environment?
• Great at juggling tasks and organising team workloads?
• Comfortable delegating and receiving feedback?
• Someone who takes pride in offering consistently great service — every single time?

What You’ll Get in Return

We care about our people just as much as we care about our famous bridies. When you join Stephens, you’ll enjoy:

• Competitive salary: £14.48 per hour
• Free food on shift - lunch is on us
• Gifts for special occasions (Christmas, length of service, weddings & babies)
• Staff referral scheme - earn up to £150 for each successful referral
• 20% staff discount across all Stephens shops
• Free confidential counselling for mental health, money, legal, or work matters
• Discounts at over 1,000 retailers, including Asda, Aldi, cinemas, holidays, and more
• Career development opportunities — we love to promote and develop from within

Why Join Stephens Bakery?

At Stephens Bakery, we’re not just baking - we’re baking history. As a proud fourth‑generation family business with over 150 years of heritage, we combine traditional craft with a bold, modern vision.

We’re known for innovation - from launching the first‑ever bakery Jiffy Van and standalone bakery drive‑thru, to pioneering partnerships with Co‑op, Scotmid, Morrisons, and independent retailers.

While we embrace new ideas, our roots remain firmly in quality, tradition, and community. Using time‑honoured techniques and the finest locally sourced ingredients, we’re proud to have been crowned:

• Scottish Craft Bakery of the Year
• UK Craft Bakery Business of the Year (2021)
• Home to Scotland’s Favourite Morning Roll, Steak Bridie, and Double Biscuit

When you join Stephens, you’re not just joining a business - you’re becoming part of a team that puts customers first, supports one another, and tackles challenges together.

Ready to Take the Next Step?

If you’re excited about what we do and think you’d be a great fit, we’d love to hear from you.