Station Process Excellence Manager, DPE2 AMZL - Delivery Station - FIX

Amazon; Peterborough; On-site; GBP 65,000 - 90,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Process Excellence Manager to drive standardization across delivery stations and partner with station management and the Process Excellence team to optimize operations.

You will analyze processes, share best practices, and develop plans to improve performance while maintaining a strong focus on customer satisfaction and timely delivery.

Qualifications

• Bachelor's degree or Master's in a relevant field such as supply chain, business, engineering, finance, or similar.
• Experience working in supply chain, transportation, project management or management consulting roles.
• Experience managing projects.
• Experience using Excel and data analysis.
• Experience working with stakeholders.

Responsibilities

• As firsthand contact for station management regarding process improvements and benchmarking, you will drive change processes and contribute to standardized practices.
• Monitor logistics and delivery success through on-site and road performance indicators and set action plans.
• Contribute to audit initiatives and driver results‑oriented action planning.
• Support deployment of process standard implementations and upgrades within the delivery station with management and stakeholders.
• Assist in continuous piloting of process improvements and benchmarking initiatives.

Skills

Excel

Data analysis

Stakeholder management

Supply chain

Project management

Education

Bachelor's or Master's in supply chain, business, engineering, finance or related technical field

Tools

SQL

Databases

Job description

Description

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer‑centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a Process Excellence Manager.

As a Process Excellence Manager, you will drive process standardization on site. You will be the link between station management and the Process Excellence team. As a member of the Process Excellence team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.

Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

As firsthand contact for station management regarding process improvements and bench marking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.

In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

Contribute to audit initiatives and support results-driven action planning

Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders

Support development and continuous piloting of process improvements and ongoing bench marking initiatives

Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts.

This role will be based in the delivery station. You are willing to work in non-traditional shift patterns which include nights.

Basic Qualifications

• Bachelor's degree, or Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience working in a supply chain, transportation, project management or management consulting role
• Experience managing projects
• Experience using Excel and data analysis
• Experience working with stakeholders

Preferred Qualifications

• Experience in business analytics with demonstrated proficiency in quantitative analysis using SQL, databases, and Excel in a business environment
• Experience defining program requirements and using data and metrics to determine improvements

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Company

Amazon UK Services Ltd.