Station Gate Concierge: Safe Travel & Customer Help

South Western News UK; Godalming; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free travel on SWR services

Partner and dependent travel discounts

75% discount on other train operators

Full training and development support

Excellent pension scheme

Job summary

South Western Railway is seeking a Gateline Assistant to join the station team and deliver a safe, welcoming experience for all customers. You will oversee ticket gates, assist travellers with tickets, and help them navigate the station efficiently.

You will be the first point of contact, ensuring customers have what they need to travel confidently by train. The role requires strong communication, organisational skills and a proactive approach to daily tasks.

Qualifications

• Experience in delivering customer service is desirable.
• Willingness to work shifts, including weekends and bank holidays.

Responsibilities

• Be the first point of contact for customers with information or ticket assistance.
• Manage the safe operation of ticket gates and control crowd flow during peak times.
• Support customers during disruptions, keeping them informed and safe.

Skills

Organised

Proactive

People skills

Communication

Prioritisation

Job description

South Western Railway is seeking a Gateline Assistant to join the station team and deliver a safe, welcoming experience for all customers. You will oversee ticket gates, assist travellers with tickets, and help them navigate the station efficiently.

You will be the first point of contact, ensuring customers have what they need to travel confidently by train. The role requires strong communication, organisational skills and a proactive approach to daily tasks.