Rail Station Shift Leader: Safety, Service & Impact

Network Rail; Leeds; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Choice of pension schemes

Discounted rail travel for you and/or家

75% subsidy on Rail and Underground季

Job summary

Network Rail in Leeds is seeking a Shift Station Supervisor to lead a frontline team, delivering safe, efficient customer service on a shift basis. The role requires robust safety awareness, strong communication, and the ability to manage diverse situations in a busy station environment.

You will work early/late/night shifts, support incident response, and coordinate with police and other partners to maintain security and service standards.

Qualifications

• Excellent written and verbal communication skills.
• Experience supervising a team and coordinating shift work.
• Awareness of Health, Safety and Environmental regulations.
• GCSE or equivalent in Maths and English.
• Ability to handle challenging/confrontational situations.
• Experience working in a pressured environment.

Responsibilities

• Lead the station team to deliver safe, high-quality customer service on shift.
• Supervise staff, including agency workers, and allocate tasks.
• Ensure safety checks are recorded and non-compliances addressed.
• Respond to emergencies per procedures and liaise with authorities.
• Support Station Managers in maintaining service standards and reporting incidents.

Skills

Excellent communication

Team supervision

Health & safety knowledge

GCSE Maths & English

Handling difficult situations

Working under pressure

Additional language

Education

GCSE Maths and English

Job description

Network Rail in Leeds is seeking a Shift Station Supervisor to lead a frontline team, delivering safe, efficient customer service on a shift basis. The role requires robust safety awareness, strong communication, and the ability to manage diverse situations in a busy station environment.

You will work early/late/night shifts, support incident response, and coordinate with police and other partners to maintain security and service standards.