Start-up Hub Office Administrator

NU London; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Season ticket loans

Private medical insurance

Eye test reimbursement

Cycle to work scheme

Job summary

Northeastern University London (NU London) is seeking an Office Administrator to run the front reception, handle day-to-day admin, and support the Start-up Hub operations on-site at 9a Crosswall, EC3N 2PX. The role reports to the Head of Entrepreneurship and collaborates across departments to maintain a productive, safe work environment.

The position requires strong communications, sound judgement and the ability to manage multiple tasks, including events and partnerships activities.

Qualifications

• Experience as an Office Manager, Front Office Manager or Administrative Assistant.
• Excellent written and verbal communication skills.
• Experience in supporting events management.
• Ability to work collaboratively and autonomously.

Responsibilities

• Run the reception desk and manage access for start-ups and desks.
• Day-to-day administrative support to the Entrepreneurship department, including onboarding and offboarding.
• Full administrative support with meetings and events, including note taking, catering, room bookings, setup.
• Coordinate and help run events within the start-up hub, including occasional evening work.
• Provide administrative support to the VP, Global Entrepreneurship, including diary management and travel arrangements.
• Coordinate meetings, maintain action logs, prepare agendas and presentations.
• Support administration of student-led entrepreneurial organisations, including meetings and communications.
• Support Partnerships & Alumni team administration and CRM, meetings and documentation.
• Support planning and delivery of entrepreneurship events and partner visits.
• Contribute to content creation and communications for the space.
• Report site matters to Facilities for Health and Safety or maintenance.
• Basic IT troubleshooting for meeting rooms, Wi‑Fi, and printing.
• Escalate to IT for further support.
• First Aider and Fire Warden responsibilities with training.
• Implementing and maintaining site-specific procedures.

Skills

Office management

Administrative support

Communication

Time management

Events coordination

Tools

CRM systems

Job description

About the Opportunity

Start-up Hub Office Administrator Position overview Department Entrepreneurship Location Northeastern University Start-up Hub 9a Crosswall, EC3N 2PX (On-site) Term Full-time, Permanent; 37.5 hours per week Monday to Friday, 9.00 to 17.30 (flexibility required for evening events)

Salary Range £30,000 per annum, depending on experience

Benefits

• The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.
• 25 days annual leave, plus 8 bank holidays and winter break holidays (normally 2 days between Christmas and New Year).
• Access to personalised Continuous Professional Development (CPD) plans and opportunities.
• Support with private medical insurance.
• Eye test reimbursement.
• Cycle Scheme vouchers.
• 24/7 employee assistance/ support via our Employee Assistance Programme.
• Access to deals and discounts for food & shopping in the local area.

The role

The University is looking for an Office administrator to run the front reception desk, carry out administration duties and office procedures within our new Start-up Hub. The expectation of the role is to create and maintain a pleasant work environment, ensuring high levels of organisational effectiveness, communication and safety. We require someone with sound judgement, strong communications and problem-solving skills to ensure the smooth running of the office and support day to day operation. The role will report to the Head of Entrepreneurship, and the person forms part of the wider staff body. The person will collaborate closely with other departments where needed, but you will also have opportunities to work autonomously.

Duties and Responsibilities

• The primary role is to run the reception desk to manage access for start-ups and their desks and ensure University security policies are adhered to.
• Day to day administrative support to the Entrepreneurship department, including start-up contract management and monitoring, onboarding and offboarding, and general contribution to the development of the start-up space and its strategy/deliverables.
• Full administrative support with meetings and events in the space, including note taking, catering, room bookings, set up and additional requirements.
• Co-ordinating and help to run events within the start-up hub, which will involve evening work (time off will be given in return).
• Provide administrative support to the VP, Global Entrepreneurship, including diary management, meeting coordination, travel arrangements, preparation of papers and general day-to-day administration.
• Coordinate meetings, maintain action logs, prepare agendas and presentations, and provide administrative support for global entrepreneurship projects and initiatives.
• Support the administration of Northeastern’s student-led entrepreneurial organisations, including meeting coordination, communications, documentation, records and event logistics.
• Provide administrative support to the Partnerships & Alumni team, including maintaining databases and CRM systems, coordinating meetings, managing documentation and supporting partner and alumni communications.
• Support the planning and delivery of entrepreneurship events, partner visits, advisory boards and other strategic activities, ensuring all administrative and logistical requirements are delivered to a high standard.
• Contributing to content creation and communications for the space, including social media content and newsletters.
• Reporting site matters to the Facilities department as required for Health and Safety or building issues and/or for further support on repairs, maintenance, furniture, stationery/consumable requests, contractor co-ordination, visitor support if required.
• Basic troubleshooting relating to IT to support users of the space, limited to meeting room AV, Wi‑Fi access and printing.
• Escalating to the IT department where necessary for further support.
• First Aider and Fire Warden for the location (training will be provided).
• Implementing and maintaining site specific procedures/office administrative systems.

Person Specification

• Experience as an Office Manager, Front Office Manager or Administrative Assistant [E]
• Excellent written and verbal communication skills [E]
• Experience in content creation, including social media content, newsletters [D]
• Excellent time management skills and ability to multitask and prioritise work [E]
• Experience in supporting events management [D]
• Ability to work collaboratively and as part of a team, but to also have the ability to work autonomously and manage own workload [E]

Additional Information

Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.

Applications are welcome from all sections of the community and will be judged on merit alone.

We welcome applications from all underrepresented groups, including the Global Majority.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

This role is not eligible for visa sponsorship.

Company Info

Northeastern University London is a prestigious higher education institution based in the heart of London and is part of Northeastern University’s global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award winning, contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces. Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29.