Stakeholder Liaison Officer | Southampton, Hampshire | 55000 | Full time

Carrington West; Guildford; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Car allowance

Job summary

Carrington West is seeking a Stakeholder Liaison Officer to support a National Highways framework in the Southampton or Guildford area. The role is 45 hours per week on a fixed-term contract, with a competitive salary plus a car allowance.

You will act as the central point of contact for customers, local authorities, National Highways and wider stakeholders, keeping them informed of programme progress, upcoming works and changes throughout the project lifecycle.

Qualifications

• Experience in a stakeholder engagement, communications or liaison role within highways, construction or major infrastructure.

Responsibilities

• Provide regular stakeholder updates around project progress, milestones and traffic management phase changes.
• Manage and respond to customer and stakeholder enquiries and complaints.
• Prepare content for National Highways website updates and social media communications.
• Support the preparation of MP and Parliamentary briefings.
• Attend site for media interviews, including radio and TV where required.
• Help organise and attend Public Information Events ahead of construction works.
• Attend National Highways customer and network occupancy meetings to provide programme updates.
• Build and maintain strong relationships with local authorities, customers and other key stakeholders.

Skills

Stakeholder engagement

Communications

Liaison

Job description

Stakeholder Liaison Officer

Location: Southampton or Guildford

Contract: Fixed Term

Hours: 45 hours per week

Salary: Competitive salary + car allowance

Sector: Highways / Infrastructure

We are currently recruiting for a Stakeholder Liaison Officer to support a major National Highways framework, working across projects in the Southampton and Guildford areas.

This is a key role within the project team, acting as the central point of contact for customers, local authorities, National Highways and wider stakeholders. You will be responsible for keeping stakeholders informed of programme progress, upcoming works and any changes throughout the project lifecycle.

Key Responsibilities

• Provide regular stakeholder updates around project progress, key milestones and traffic management phase changes.


• Manage and respond to customer and stakeholder enquiries and complaints.


• Prepare content for National Highways website updates and social media communications.


• Support the preparation of MP and Parliamentary briefings.


• Attend site for media interviews, including radio and TV where required.


• Help organise and attend Public Information Events ahead of construction works.


• Attend regular National Highways customer and network occupancy meetings to provide programme updates.


• Build and maintain strong relationships with local authorities, customers and other key stakeholders.

About You

The ideal candidate will have experience in a stakeholder engagement, communications or liaison role within highways, construction or major infrastructure.

Experience of working with National Highways would be highly beneficial, particularly within Area 3, alongside knowledge of key local stakeholders such as Hampshire County Council.

You should be confident communicating with a wide range of stakeholders, able to produce clear written communications and comfortable representing a major infrastructure project in public-facing situations.

National Highways / Area 3 experience is desirable but not essential.