Stakeholder Engagement Officer

Llywodraeth Cymru / Welsh Government; Wales; Hybrid; GBP 31,000 - 35,000; Full time

Job summary

The Welsh Government is seeking a Stakeholder Engagement Officer to join the Stakeholder Engagement team within the Commercial and Procurement Directorate. You will produce communications for procurement activities, including bilingual newsletters, stakeholder publications, internet pages, e-bulletins, social media content, films and events.

You will help deliver the wider Communications plan to improve stakeholder engagement and customer service, working to tight deadlines with some travel

Qualifications

• Ability to plan, coordinate and deliver communications and engagement activities across digital and print channels.
• Experience in drafting high-quality content for newsletters, websites and social media.

Responsibilities

• Support delivery of the Directorate engagement and communications strategy to internal and external stakeholders.
• Plan, deliver and evaluate communications, marketing and stakeholder engagement activity.
• Manage and update digital channels; draft content and ensure accuracy.

Skills

Stakeholder engagement

Communications planning

Content creation

Project coordination

Tools

MS Office

Job description

The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Vacancy title
Stakeholder Engagement Officer

05/11/2026, 16:00

Advertising basis Permanent

Salary range or pay band EO £30,754 to £34,997

Work pattern Full time (applications are welcome from people who work part time, as part of a job share or who work full time)

Group Operational Effectiveness Group

Directorate Commercial and Procurement

Branch CPD Business, Engagement & Capability

Location (s) Pan Wales

‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.

A list of the Welsh Government’s offices can be found on www.gov.wales/welsh-government-offices . Please note it may not always be possible to accommodate a preference for a specific office location.

The post holder’s travel from their home to their assigned Welsh Government office is considered their ‘ordinary commute’ and must be done in their own time and at their own cost.

Purpose of post

The post-holder will be an integral part of the Stakeholder Engagement team within the Commercial and Procurement Directorate.

Reporting to the Stakeholder Engagement Manager, the Stakeholder Engagement Officer will produce communication issued for procurement related activity across the Welsh Government. This includes external and internal communications such as the production of bilingual newsletters, stakeholder publications, internet and intranet pages, e-bulletins, social media content, films, and events.

The post holder will have a broad responsibility for delivering key aspects of a wider Communications plan to improve stakeholder Engagement and Customer service.

The role will involve working to tight deadlines and some travel around Wales.

Key tasks

• To support the Stakeholder Engagement Team in delivering the Directorate engagement and communications strategy to internal and external stakeholders.
• To support the planning, delivery and evaluation of communications, marketing and stakeholder engagement activity.
• Manage and update digital communication channels, including websites and social media, drafting high-quality content and ensuring information is accurate, engaging and up to date.
• To assist in the production of a range of communication materials and support the delivery of key messages through newsletters, brochures, presentations, workshops and other engagement activity..
• To support the delivery of stakeholder events, meetings and webinars, including planning, logistics, communications and stakeholder engagement.
• To assist the Stakeholder Engagement Manager in monitoring the media for references to the Welsh Government Procurement Delivery Team (WGPD), Welsh public sector procurement and any other mention of public sector procurement;
• To maintain and update the frequently asked questions relating to the Commercial and Procurement Directorate;
• To ensure communications comply with government communication policies, quality standards and best practice.
• Deputise for Stakeholder Engagement Manager as required;
• The Stakeholder Engagement Team within CPD, including this post, may be required to provide communications and events support to the Chief Operating Officer at times.
• Undertake administrative tasks relating to communications and stakeholder management activity

The post offers a high-profile opportunity to provide communications support across the Commercial Procurement Directorate. This is a demanding and rewarding role in an area where successful communication skills and stakeholder engagement is essential.

The post also provides the opportunity to work with many different individuals and bodies across Wales, while also gaining an understanding of how the Welsh Government operates.

Other vacancy related information

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Communicating and influencing.

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months

Smart Working

We support Smart Working: a flexible, inclusive and safe approach that balances organisational needs with individual wellbeing. Most colleagues are expected to spend at least 40% of their working time in the office (around two days a week, pro-rated for part-time colleagues) to support collaboration, connection and delivery. Some roles may require more office-based attendance, up to 100%. Where the role allows, the remainder of the week may be spent working from home or other locations, subject to business needs. We recognise that some colleagues may require workplace adjustments or alternative working arrangements, and these will be considered in line with individual circumstances and organisational policies.

Smart Working is supported through regular conversations with managers, Team Charters and agreed working arrangements that help teams work effectively across office, remote and blended environments.

Vetting level Basic

Number of posts 1

Contact point for further information regarding the post [e-mail]

Welsh language requirements

Welsh language requirements 3 - Welsh language skills are not essential for this opportunity; you do not need Welsh language skills to apply. However, as the Welsh Government is a bilingual organisation, Welsh language skills are desirable and will be considered if two or more candidates receive the same score at the application or interview stage.

Understanding by reading 1 - Can read some basic words and phrases with understanding

Speaking and being understood 1 - Can hold a basic conversation in Welsh

Understanding by listening 1 - Can understand parts of a basic conversation

Writing and being understood 1 - Can write basic messages on everyday topics

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our AI candidate guidance for more information on appropriate and inappropriate use.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:

2 stage process

Stage 1 Application Form

Stage 2 Interview

Behaviours

We’ll assess you against these Behaviour criteria during the selection process.

Behaviour 1:Communicating and Influencing

Communicating and influencing - take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money

This will be tested at stage 1: Application Form

This will be tested at stage 2: Interview

Behaviour 2:Managing a Quality Service

Managing a quality service - create clear plans and set priorities which meet the needs of both the customer and the business.

This will be tested at stage 2: Interview

Behaviour 3:Delivering at Pace

Delivering at pace - have a positive and focused attitude to achieving outcomes, despite any setbacks

This will be tested at stage 2: Interview

Experience

We'll assess you against the following Experience criteria during the assessment process.

Evidence to provide Experience questions

Experience 1:

Ability to support the planning, coordination, and delivery of communications and engagement activities, including digital communications, stakeholder management and events

This will be tested at Stage 1: Application Form

This will be tested at stage 2: Interview

If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of the Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Social Model of Disability

Recruitment adjustments for disabled candidates

Welsh Government has adopted the social model of disability, which recognises that barriers in society act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language.

We are committed to removing barriers in the recruitment process, ensuring all candidates have the opportunity to perform at their best. Recruitment adjustments can be made for any part of the recruitment process for candidates with an impairment or health condition, who are neurodivergent or who use British Sign Language.

Adjustment requests can be made on the Inclusion and Accessibility page of this form. Please contact [e-mail] if you would like a confidential conversation about potential adjustments.

Inclusive Interview Schemes

We are committed to inclusive recruitment and offer interviews to eligible candidates who meet the minimum criteria for the role through the following schemes:

Disability Confident

The Welsh Government is a Disability Confident Leader. As part of our commitment to this scheme we interview any candidate with an impairment, health condition, who is neurodivergent or who uses British Sign Language if they meet the minimum criteria for the post.

A Great Place to Work for Veterans

The Welsh Government operates the Great Place to Work for Veterans Initiative. As part of our commitment to this scheme we interview any eligible candidates who meet the minimum criteria for the post.

Redeployment Interview Scheme

Civil Service employers can offer an interview to a fair and proportionate number of civil servants who are at risk of redundancy and who meet the minimum criteria for the post

By ‘minimum criteria’ we mean that candidates must provide us with evidence in their application (and/or test) that they meet the minimum level of competence for the role - usually defined as a minimum score of 4 per criterion.

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:

• PCS
• Prospect
• FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:

• Pay
• Terms and conditions
• HR Strategy, policies and procedures
• Health, safety and well-being
• Organisational change

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. We encourage you to learn more about our trade unions, partnership working and to get involved in their work.

Smart Working

We support Smart Working: a flexible, inclusive and safe approach that balances organisational needs with individual wellbeing. Most colleagues are expected to spend at least 40% of their working time in the office (around two days a week, pro-rated for part-time colleagues) to support collaboration, connection and delivery. Some roles may require more office-based attendance, up to 100%. Where the role allows, the remainder of the week may be spent working from home or other locations, subject to business needs. We recognise that some colleagues may require workplace adjustments or alternative working arrangements, and these will be considered in line with individual circumstances and organisational policies.

Smart Working is supported through regular conversations with managers, Team Charters and agreed working arrangements that help teams work effectively across office, remote and blended environments.

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

• 31 days annual leave (pro-rated for part time)
• training and development opportunities
• Cycle2Work Scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email [e-mail] . Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: [e-mail].