Stairlift Technical & Partner Training Manager (Field)

Energy Jobline ZR; Leeds; On-site; GBP 50,000 - 60,000; Full time

Job summary

Marmon Lift Recruitment is seeking an experienced Stairlift Technical Manager to join a well-established stairlift manufacturer. In a senior, field-based role, you will act as deputy to the Head of Region, combining technical support, partner training and commercial awareness to lift installation standards and partner confidence.

You will manage a patch from the Midlands to Yorkshire, with regular travel to partner sites, and be the key link between external partners and internal teams including

Qualifications

• Experience within technical support, field training, B2B sales or a partner-facing technical role.
• Strong technical knowledge of stairlifts, mobility equipment or similar systems.
• Experience delivering technical training, coaching or practical guidance.
• Proven ability to manage escalated customer or partner issues through to resolution.
• Strong commercial awareness with the ability to support sales while making evidence-based technical decisions.
• Confident communication, organisation, analytical and problem-solving skills.
• Stairlift surveying, installation, servicing or fault-finding experience is desirable.
• Experience working with a partner or distributor network is desirable.
• Formal technical, engineering, training or coaching qualification is desirable.
• Comfortable travelling regularly to visit partners across the assigned region.

Responsibilities

• Deliver regional training plans based on partner needs and recurring technical issues.
• Onboard new partners with product training, technical guidance and first-order support.
• Coach partner engineers, surveyors and sales teams to improve product knowledge and performance.
• Provide field-based technical support and diagnose installation, survey and product issues.
• Manage complex partner cases through to resolution, coordinating with internal teams.
• Support partner reviews, development plans and regional sales objectives.
• Improve right-first-time survey and installation outcomes through targeted training.
• Maintain accurate records of visits, training, technical cases and follow-up actions.
• Support the rollout of new products, software updates and technical guidance.

Skills

Stairlift knowledge

Technical support

Field training

Coaching

Commercial awareness

Communication skills

Travel readiness

Education

Technical/Engineering qualification

Job description

Marmon Lift Recruitment is seeking an experienced Stairlift Technical Manager to join a well-established stairlift manufacturer. In a senior, field-based role, you will act as deputy to the Head of Region, combining technical support, partner training and commercial awareness to lift installation standards and partner confidence.

You will manage a patch from the Midlands to Yorkshire, with regular travel to partner sites, and be the key link between external partners and internal teams including