Stairlift Technical Manager

MARMON LIFT RECRUITMENT LTD; Nottingham; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Career development

Product training

Senior regional responsibility

Partner growth impact

Job summary

Marmon Lift Recruitment Ltd is seeking an experienced Stairlift Technical Manager to join a well-established stairlift manufacturer in a senior, field-based role. You will act as deputy to the Head of Region, combining technical support, partner training and commercial awareness to raise product knowledge, installation standards and partner confidence across your region.

You will manage a patch from the Midlands to Yorkshire, with occasional travel to other regions, developing people, solving

Qualifications

• Experience in technical support and field training.
• Ability to coach partner engineers, surveyors and sales teams.
• Strong knowledge of stairlifts, mobility equipment or similar.
• Proven ability to resolve escalated issues to a satisfactory outcome.
• Commercial awareness with the ability to support sales decisions.

Responsibilities

• Deliver regional training plans based on partner needs.
• Onboard new partners with product training and first-order support.
• Coach partner engineers and sales teams to improve knowledge and performance.
• Provide field-based technical support and diagnose issues.
• Manage complex partner cases to resolution with internal teams.
• Support partner reviews and regional sales objectives.
• Improve right-first-time survey and installation outcomes with targeted training.
• Maintain records of visits, training and actions.
• Support rollout of new products and software updates.

Skills

Technical support

Field training

B2B sales

Partner-facing

Stairlift knowledge

Communication skills

Job description

Stairlift Technical Manager

Stairlift Industry, Technical Support, Technical Support Manager, Stairlift Manager

Nottingham, East Midlands

Salary: £50k - £60k + 10% bonus

Benefits:

Career development, ongoing product training, senior regional responsibility and the opportunity to influence partner performance and growth

Marmon Lift Recruitment is seeking an experienced Stairlift Technical Manager to join a well-established stairlift manufacturer in a senior, field-based position. Acting as deputy to the Head of Region, you will combine technical support, partner training and commercial awareness to improve product knowledge, installation standards and partner confidence across your assigned region. You'll manage a patch from the Midlands to Yorkshire, with an occasional requirement to meet partners in other regions. This is an excellent opportunity for a stairlift professional who enjoys developing people, resolving complex technical issues and building strong relationships. You will serve as the key link between external partners and internal Sales, Technical Support, Training, CAD, Quality, Production and Planning teams.

Commutable from:

Nottingham, Sheffield, Derby, Rotherham, Mansfield, Loughborough, Leicester, Coalville, Newark-on-Trent, Burton upon Trent, and surrounding areas.

Key Responsibilities of a Stairlift Technical Manager:

• Deliver regional training plans based on partner needs and recurring technical issues.
• Onboard new partners with product training, technical guidance and first-order support.
• Coach partner engineers, surveyors and sales teams to improve product knowledge and performance.
• Provide field-based technical support and diagnose installation, survey and product issues.
• Manage complex partner cases through to resolution, coordinating with internal teams.
• Support partner reviews, development plans and regional sales objectives.
• Improve right-first-time survey and installation outcomes through targeted training.
• Maintain accurate records of visits, training, technical cases and follow-up actions.
• Support the rollout of new products, software updates and technical guidance.

Requirements of a Stairlift Technical Manager:

• Experience within technical support, field training, B2B sales or a partner-facing technical role
• Strong technical knowledge of stairlifts, mobility equipment, access products or similar equipment.
• Experience delivering technical training, coaching or practical guidance.
• Proven ability to manage escalated customer or partner issues through to resolution.
• Strong commercial awareness with the ability to support sales while making evidence-based technical decisions.
• Confident communication, organisation, analytical and problem-solving skills.
• Stairlift surveying, installation, servicing or fault-finding experience - Desirable
• Experience working with a partner or distributor network - Desirable
• Formal technical, engineering, training or coaching qualification - Desirable
• Comfortable travelling regularly to visit partners throughout the assigned region.