Stage Door Receptionist

LLOYD'S REGISTER INTERNATIONAL; Northampton; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Free Employee Assistance Programme

Complimentary tickets

Discount at bars/theatre shop

Job summary

The Royal & Derngate in Northampton is seeking a Stage Door Receptionist to welcome visitors, manage sign-in, passes and front-of-house duties, while supporting rehearsals and performances. You will work closely with Production, Technical, Company Management and Engagement teams to ensure a warm, secure and efficient entry to backstage areas.

This role requires a friendly, professional manner, experience in busy front-of-house environments, and good IT and communications skills.

Qualifications

• Experience in a reception, front-of-house, or customer-facing role.
• Experience working in a busy, fast-paced environment.
• Understanding of the importance of confidentiality, safeguarding, and security procedures.
• Experience handling phone enquiries and administrative tasks.

Responsibilities

• Provide a professional and welcoming front-of-house presence for cast, crew, creatives, participants and visitors.
• Manage sign-in procedures and issue passes in line with theatre and contractor policies.
• Answer and direct incoming calls and backstage enquiries.
• Receive and distribute post, parcels and deliveries.
• Control access to backstage areas, including monitoring Fire Alarm, Intruder Alarm and CCTV.
• Maintain accurate visitor & activity logs.
• Respond to emergencies in line with evacuation and safety procedures.
• Maintain up-to-date call sheets and contact lists.
• Share key operational information across departments.
• Support artists and visiting companies with practical queries.
• Provide a calm, organised presence during busy periods (e.g. technical weeks and performances).
• Provide digs information as required.
• Log incidents and elevate where appropriate.
• Provide general administrative support to management.
• Maintain a tidy, organised and welcoming stage door environment.

Skills

Reception

Front-of-house

Customer-facing

Busy environment

Confidentiality

Phone enquiries

Administrative tasks

Tools

Email

Spreadsheets

Databases

Job description

Royal & Derngate Job Description

Department: Technical Job Title: Stage Door Receptionist Responsible To: Head of Stage - Derngate

Job Purpose: The Royal & Derngate is a regional producing theatre creating and presenting high-quality work for local audiences and beyond. Alongside our own productions, we present a range of shows and performances, host visiting companies, artists, youth programmes and community groups. We are committed to artistic excellence, inclusivity, and being a creative hub for our region.

The Stage Door Receptionist is a key operational role and the primary point of contact for all individuals entering backstage areas. You will provide a warm, professional welcome while ensuring safe, secure and efficient access. Working in a theatre environment, you will support rehearsals, technical periods, performances, and community activity, collaborating closely with Production, Technical, Company Management and Engagement teams.

Key Task Areas:

Reception & Welcome

• Provide a professional and welcoming front-of-house presence for cast, crew, creatives, participants and visitors
• Manage sign-in procedures and issue passes in line with theatre and contractor policies
• Answer and direct incoming calls and backstage enquiries

Receive and distribute post, parcels and deliveries

Security & Safeguarding

• Control access to backstage areas, including monitoring Fire Alarm, Intruder Alarm and CCTV
• Ensure only authorised individuals enter restricted areas
• Follow safeguarding procedures, particularly during youth and community activity
• Maintain accurate visitor & activity logs
• Respond to emergencies in line with evacuation and safety procedures

Company & Production Support

• Maintain up-to-date call sheets and contact lists
• Share key operational information across departments
• Support artists and visiting companies with practical queries
• Provide a calm, organised presence during busy periods (e.g. technical weeks and performances)
• Provide digs information as required

Administrative & Operational Support

• Log incidents and elevate where appropriate
• Provide general administrative support to management

Maintain a tidy, organised and welcoming stage door environment

Additional Responsibilities:

• Promote and adhere to the organisation’s culture and values.
• To support in creating a safe, pleasant, respectful and productive work environment setting an example of positive professional standards.
• To be aware of and adhere to any legislative requirements consistent with the overall duties of this post, with particular regard to Health and Safety policies and procedures, General Data Protection Regulations and Equal Opportunities.
• To be aware of and adhere to policies and procedure related to Lone Working.
• To be aware of and adhere to policies and procedure related to Safeguarding.
• To undergo relevant training and development required by the Technical Manager, Operations & Commercial Director, and wider organisation.
• To carry out any other tasks that will, from time to time, be allocated by the Technical Manager on an ad hoc or continuing basis, commensurate with the general level of responsibility of the post.

It is a requirement of Northampton Theatres Trust that all colleagues work in a flexible manner compatible with their jobs and in line with the objectives of the company. This job description is a guide to the key duties, responsibilities and tasks for which the jobholder is accountable but due to the nature of the business, the specific responsibilities and activities may vary and develop over time. Therefore, this job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.

Royal & Derngate Person Specification

Essential Experience

• Experience in a reception, front-of-house, or customer-facing role
• Experience working in a busy, fast-paced environment
• Understanding of the importance of confidentiality, safeguarding, and security procedures
• Experience handling phone enquiries and administrative tasks

Essential Skills/Abilities

• Excellent interpersonal and communication skills, with the ability to engage confidently with a wide range of people
• Strong organisational skills and attention to detail
• Ability to remain calm, professional and approachable under pressure
• Good problem-solving skills and ability to use initiative
• Ability to manage multiple tasks and prioritise effectively
• Basic IT skills (e.g. email, spreadsheets, databases)
• Commitment to equality, diversity and inclusion

Desirable Experience

• Experience working in a theatre, arts, or live events environment
• Experience supporting visiting companies, artists, or community groups
• Familiarity with backstage or production environments

Desirable Knowledge/Qualifications

• First Aid Qualification

Desirable Skills/Abilities

• Friendly, welcoming and professional manner
• Reliable, punctual and responsible
• Flexible and adaptable approach to work
• Discreet and trustworthy, particularly when handling sensitive information
• Positive team player with a collaborative approach

Royal & Derngate Terms & Conditions

Job title:

Stage Door Receptionist

Contract:

Full-time - Permanent

Hours of work:

37 hours per week, working flexibly to include evenings and weekends on a rotating shift basis as required - to support busy periods to ensure the successful delivery of shows.

Salary:

£25,031.24 per annum Paid monthly on 20th of each month

Work location:

Royal & Derngate, 19-21 Guildhall Road, Northampton, Northamptonshire, NN1 1DP.

Holidays:

Annual leave year is April to March
2 weeks mandatory leave during August dark period
31 days per annum including statutory holidays (pro-rata in first year)
33 days per annum per annum after 3 years continuous service
36 days per annum after 5 years continuous service

Pension Scheme:

Contributory staff pension – 5% employee and 3% employer NTT pension scheme is provided by NOW pensions NTT will contribute after 3 months service

Benefits:

Free Employee Assistance Programme run by Health Assured Complimentary tickets available on selected shows throughout the year 10% discount at our bars and theatre shop

Employment Subject to:

Satisfactory references
Compliance with Immigration, Asylum and Nationality Act 2006 and the Immigration
Act 2016
Six-month probationary period