Staff User Researcher: Scale UX & Platform Impact

Wise; Greater London; On-site; GBP 66,000 - 106,000; Full time

Job summary

Wise in London is seeking a Staff Researcher to drive user-centric research across Mitigation Platform initiatives. You will scale research influence, mentor squads, and connect insights to product strategy and AI-powered workflows.

The role combines strategic thinking with hands-on research leadership, embracing ambiguity and complex operational systems while delivering measurable impact on internal platforms and customer outcomes.

Qualifications

• Demonstrable experience leading UX research within the tech/product industry.
• Strong judgment and systems thinking, with the ability to match research approach to the level of ambiguity.
• Experience with mixed-method research.
• Proven track record of scaling research influence across teams and senior stakeholders.
• Ability to build decision confidence through well-designed studies and clear evidence.

Responsibilities

• Join the Mitigation Platform team in London and help advance our mission to build an open, fair financial system for everyone, everywhere.
• Build the foundational platform that teams across Wise use to design, launch, and improve mitigation experiences at scale.
• Work with cross-functional partners to understand the needs and behaviours of internal teams and agents.
• Uncover what is common across mitigation workflows, what should remain team-specific, and where platform-level solutions can create the most leverage.
• Shape broader platform questions, including escalation across departments, platform flexibility, default handling experiences, and how AI and LLM-powered solutions fit into agent workflows.
• Define the questions worth answering in a vast problem space and choose the right methods to answer them.
• Translate insights about complex operational systems into product strategy the platform team can act on.
• Connect fragmented knowledge across teams into a coherent picture and use it to influence decisions beyond the immediate squad.
• Set priorities and research direction proactively, aligning work with squad and business goals.
• Lead complex evaluative and generative research and raise the bar for quality and rigour.
• Balance the long-term platform vision with immediate research needs and adapt research plans as the space takes shape.
• Drive impact through research insights that shape the product now and in the future.
• Influence teams, squads, and senior leaders to drive user-centred decision making.
• Champion quality, users, and a human-centered approach to product development.
• Use AI where it genuinely helps to accelerate research delivery and shape AI- and LLM-powered workflows for agents.
• Mentor non-researchers to run quality research and improve research standards

Skills

UX research leadership

Mixed-method research

Stakeholder influence

AI/LLM-assisted research

Mentoring researchers

Ambiguity navigation

Storytelling with data

Research strategy

Metrics & measurement

Cross-functional collaboration

Tools

AI tools

LLM workflows

Research platforms

Job description

Wise in London is seeking a Staff Researcher to drive user-centric research across Mitigation Platform initiatives. You will scale research influence, mentor squads, and connect insights to product strategy and AI-powered workflows.

The role combines strategic thinking with hands-on research leadership, embracing ambiguity and complex operational systems while delivering measurable impact on internal platforms and customer outcomes.