Staff Engineer Customer Success

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cybersecurity company seeks a Customer Success Architect to empower clients against cyberattacks. This role involves guiding product deployment, acting as a product expert, and collaborating with teams to maximize customer benefits. The ideal candidate will have experience in security response and a strong technical background, particularly in scripting and cloud technologies.

Qualifications

• Experience as a Security Incident Responder or SOC analyst/manager.
• Fluent English; additional languages are a plus.

Responsibilities

• Provide guidance for effective customer deployment of the XDR/XSIAM platform.
• Act as the product SME, assisting with technical needs and troubleshooting.
• Maintain continuous contact with customers to expand product usage.

Skills

Scripting

Collaboration

Customer-facing

Education

Bachelor's degree

Tools

Python

JavaScript

PowerShell

EDR

SIEM

SOAR

NGFW

GCP

AWS

Azure

Job description

Job Description

The Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks, simplify and strengthen security processes, automate and streamline security operations, and manage attack surfaces. The team is composed of highly technical professionals who collaborate with customers, partners, and colleagues. Their success is crucial; without them, failure is not an option!

Your Impact

• Time to value: Provide guidance and assistance to enable effective customer deployment and customization of the XDR / XSIAM platform throughout the customer lifecycle, ensuring quick and successful product deployment and adoption.
• Product Expert: Act as the product SME, assisting customers with questions, technical requirements, scripting, troubleshooting, training, and other technical needs.
• Collaboration: Work closely with product and engineering teams to maximize customer and partner benefits from our products.
• Drive product adoption: Maintain continuous contact with customers to expand product usage, leveraging new features and developing innovative use cases.
• Digital First: Translate technical knowledge into articles and guides for customers, enabling scalable customer support.

Your Career

(Note: This section repeats the above and can be consolidated or removed for clarity.)

Qualifications

• Experience as a Security Incident Responder or SOC analyst/manager.
• Proficiency in scripting with Python; JavaScript or PowerShell is a plus.
• Knowledge of security design, architecture, content development, automation, and use-cases.
• Experience with EDR, SIEM, SOAR, NGFW, and related ecosystems.
• Familiarity with cloud providers like GCP, AWS, Azure.
• Knowledge of attack surface management is a plus.
• Customer-facing experience is required.
• Self-motivated learner with the ability to drive business outcomes independently.
• Excellent collaboration skills in a fast-paced, matrix environment.
• Ability to work under pressure and prioritize tasks.
• Fluent English; additional languages are a plus.
• Bachelor's degree or equivalent military experience; UK Public sector experience is preferred.

Additional Information

Our customer success team is vital to our mission. As a leader, you'll support our Customer Success Architects in providing post-sale support, building and implementing teams and processes, transitioning products, and ensuring customer value.

Our Commitment

We are problem solvers who embrace risks and challenge the cybersecurity status quo. We believe diverse teams drive innovation. We are committed to providing accommodations for individuals with disabilities. If needed, contact us at [email protected]

Palo Alto Networks is an equal opportunity employer, celebrating diversity and considering all qualified applicants without discrimination based on legally protected characteristics.