Customer Success Engineer- London, UK London

Torq Ltd.; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in cybersecurity is seeking a Customer Success Engineer to join their Field Engineering team. The ideal candidate will have a strong background in automation technologies and a passion for delivering exceptional customer experiences. You will guide clients through the adoption of Torq's innovative security platform, ensuring their long-term success. Join a dynamic team that values diversity and empowers every member to contribute their unique perspectives.

Qualifications

• 2+ years of hands-on experience with SOAR/Automation technologies.
• 5+ years in customer-facing positions.

Responsibilities

• Guide customers on their automation journey.
• Provide expert technical support and resolve complex challenges.
• Collaborate with product and engineering teams.

Skills

Customer Success

Problem Solving

Technical Expertise

Tools

SOAR

API Integration

EDR

SIEM

Job description

Skeletons, lasers, monster trucks — the Torq brand grabs attention like nothing else in cybersecurity. And we’re growing like crazy, with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024. Fueling Torq’s growth are our game changing agentic AI security solutions, backed by a team and culture that makes Torq one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.

Life at Torq is all gas, no brakes. We’re a team of relentless, collaborative go-getters pushing the boundaries of what’s possible for security automation. Every role is an essential driver of Torq’s success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. Excited about our vision and ready to make an impact as we grow? We’d love to see what you can bring to the team.

As aCustomer Success Engineer at Torq, you’ll be a key member of our Field Engineering team, helping customers unlock the full potential of our security hyperautomation platform. Working closely with a global, highly skilled team, you’ll ensure customer success by providing technical expertise, problem-solving, and valuable insights into our product’s future.

What You’ll Do:

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.

What We’re Looking For:

• 2+ years of hands-on experience with SOAR/Automation technologies or a similar role.
• 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services.
• Proven expertise in security, automation, scripting, and API integration.
• A passion for delivering exceptional customer experiences and a can-do attitude in a fast-paced environment.
• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.

If your experience aligns with most of these qualifications but not all, we encourage you to apply. Torq is building a company that values different perspectives and experiences, and we’re excited to learn how you could contribute to our success.

Why Torq?

At Torq, diversity is our strength. We are an equal-opportunity employer and welcome applicants regardless of race, religion, gender, age, or background. We’re committed to fostering an environment where every team member feels empowered to bring their unique perspective to the table.

As an equal-opportunity employer, we consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you acknowledge that Torq will process your personal data in accordance with Torq’s Privacy Policy.

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