Senior Customer Success Engineer Customer Success · London · Hybrid Remote

Monolithai; London; Remote; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Success Engineer, where your expertise in AI/ML will help drive innovative solutions in the engineering sector. In this dynamic role, you'll manage projects that ensure our cutting-edge AI solutions meet customer needs while enhancing their operational efficiency. Collaborate with talented teams and clients to deliver exceptional results, all within a culture that values curiosity, creativity, and collaboration. This is an exciting opportunity to contribute to a rapidly growing firm that embraces diversity and fosters personal and professional growth. If you're passionate about leveraging technology to solve complex challenges, this role is for you!

Benefits

30 days paid annual leave + bank holidays

Pension with NEST

Vitality health insurance

Wellness allowance through Heka

A day off to volunteer per year

Regular socials

Qualifications

• 5+ years of experience in the engineering industry.
• Strong understanding of advanced engineering principles.

Responsibilities

• Manage client projects, ensuring feasibility and defining goals.
• Implement AI/ML solutions and provide client training.

Skills

Project Management

AI/ML Solutions Implementation

Communication Skills

Attention to Detail

Collaboration

Education

Degree in Physics, Maths or Engineering

Job description

Do you want to Superpower Engineering with AI? We’ve doubled in size over the last year and we have ambitious plans moving forward. It’s very exciting! To continue in our growth, we are recruiting a Senior Customer Success Engineer, to drive us forward and deliver outstanding customer experiences.

What you’ll be doing:

Your role will be to make sure that our AI/ML solutions meet specific customer requirements, save our customers money and product development time, but remain scalable and repeatable throughout the engineering industry. You’ll also have ample opportunity to expand your role as the company grows.

You’ll be responsible for:

1. Managing projects with clients; scope and check feasibility, data quality and availability, define goals and timelines, identify and manage risks.
2. Implementing AI/ML solutions, coordinating with internal and external team members to deliver successful projects.
3. Providing training and support to clients to ensure technical enablement.
4. Supporting the commercial team in presenting the platform to potential clients, understanding the engineering data and business use cases and demonstrating the value of the platform to solve their challenges.

A bit about you:

1. You have 5+ years of industry experience.
2. You have experience in an engineering industry.
3. You have a strong understanding of advanced engineering.
4. You’re able and comfortable working collaboratively in a team, but also autonomously.
5. You have a high attention to detail and pride yourself on being excellent at organisation.
6. You have experience managing a project, whether internal or client facing.
7. You have great written and verbal communication skills.
8. You are happy to travel for up to 30% of your work.

It’s a bonus if you have:

1. A passion to leverage AI/ML to solve complex engineering challenges.
2. A Physics, Maths or Engineering degree.
3. Experience working in a start-up environment.

Why Monolith?

Our culture is passionate, engaging and collaborative. We are genuine, we bring our true selves to work and celebrate those little quirks that make us different. We have a culture of learning, we encourage new ideas, out of the box thinkers and risk takers. We’re all human and sometimes we make mistakes, but we brush ourselves off and try again. Our culture encourages freedom, flexibility and creativity.

At Monolith our values are core to how we do business. They’re not just words on a wall, we live them every day. Our values are embedded in our internal processes so that we’re always reminded of what’s important to us and we continue to grow as individuals and as a company.

Our values are:

1. Bring yourself to work.
2. Always be curious and open.
3. Think like an engineer.
4. Work smart, not hard.
5. Be in this together.

Our benefits & perks for UK employees:

1. 30 days paid annual leave + bank holidays.
2. Pension with NEST.
3. Vitality health insurance.
4. Wellness allowance through Heka.
5. A day off to volunteer per year.
6. Regular socials.

A few things to note:

1. Monolith is proud to be an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
2. We don’t have an end date to apply for this role, but we will prioritise early applicants, so if you’re interested then please apply soon.
3. Only applicants who have the right to work in the UK will be considered.
4. We are not open to working with external recruitment agencies at this time.
5. If you don’t quite match everything above but you feel you can succeed in this role then we encourage your application and look forward to hearing from you.