Staff Engineer Customer Success

JR United Kingdom; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading cybersecurity company is seeking a Cortex Customer Success Architect to empower clients in preventing cyberattacks and streamlining security processes. This role involves technical expertise, customer engagement, and collaboration with product teams to maximize the benefits of their cybersecurity solutions. Ideal candidates will have strong scripting skills, customer-facing experience, and a background in security operations.

Qualifications

• Experience as a Security Incident Responder or SOC analyst/manager.
• Familiarity with EDR, SIEM, SOAR, NGFW ecosystems.
• Fluent English required; additional languages a plus.

Responsibilities

• Enable effective deployment and customization of the XDR/XSIAM platform.
• Assist with technical questions, scripting, troubleshooting, and training.
• Engage customers to expand usage and develop innovative use cases.

Skills

Scripting with Python

Collaboration

Customer-facing experience

Knowledge of cloud providers

Self-motivated learner

Education

Bachelor's degree or equivalent experience

Job description

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Our Mission

At Palo Alto Networks, everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and believe that the unique ideas of every team member contribute to our collective success. Our values, crowdsourced by employees, are brought to life through our daily actions—from disruptive innovation and collaboration to integrity and inclusion.

As a team member, you'll shape the future of cybersecurity. We work fast, value ongoing learning, and respect each individual. Our development and wellbeing programs, including FLEXBenefits, mental and financial health resources, and personalized learning, support diverse needs.

Job Description

Your Career

The Cortex Customer Success Architects empower clients to prevent cyberattacks, streamline security processes, automate operations, and manage attack surfaces. They are highly technical professionals working closely with customers, partners, and colleagues. Success depends on their expertise and teamwork.

Your Impact

• Time to value: Enable effective deployment and customization of the XDR/XSIAM platform for quick adoption.
• Product Expert: Serve as SME, assist with technical questions, scripting, troubleshooting, and training.
• Collaboration: Work with product and engineering teams to maximize product benefits for customers.
• Drive product adoption: Engage customers to expand usage and develop innovative use cases.
• Digital First: Create articles and guides to scale customer support.

Qualifications

Your Experience

• Experience as a Security Incident Responder or SOC analyst/manager
• Proficiency in scripting with Python
• Knowledge of JavaScript or PowerShell is a plus
• Experience with security design, automation, and use-cases
• Familiarity with EDR, SIEM, SOAR, NGFW ecosystems
• Knowledge of cloud providers (GCP, AWS, Azure)
• Attack surface management experience is a plus
• Customer-facing experience is essential
• Self-motivated learner with business focus
• Excellent collaboration skills in fast-paced environments
• Ability to prioritize and work under pressure
• Fluent English required; additional languages a plus
• Bachelor's degree or equivalent experience; UK Public sector experience preferred

Additional Information

The Team

Our customer success team is vital to our mission. You will lead team-building, process implementation, product deployment, and transition efforts to ensure customer value and success.

Our Commitment

We are problem-solvers who challenge cybersecurity norms through diverse, innovative teams. We provide accommodations for individuals with disabilities. Contact us at [emailprotected]. Palo Alto Networks is an equal opportunity employer, celebrating diversity and ensuring consideration regardless of protected characteristics.