Stadium Supervisor

First Response Group; Watford; On-site; GBP 24,000 - 29,000; Full time

Job summary

First Response Group is seeking a highly professional Stadium Supervisor to join our team in Watford. You will balance safety, security and customer service while ensuring a positive spectator experience across large venues.

Applicants must hold a valid SIA Door Supervisor licence and Level 3 Spectator Safety qualification, with proven stadium or major event experience. Flexibility for evenings, weekends and holidays is essential.

Qualifications

• Must hold a valid SIA Door Supervisor licence.
• Must hold Level 3 Spectator Safety qualification.
• Experience working in stadiums, sporting venues, or large crowd environments.
• Strong leadership, conflict management and decision-making abilities.
• Flexible availability including evenings, weekends and public holidays.

Responsibilities

• Ensure all client policies, procedures, and site instructions are adhered to at all times.
• Maintain a visible, professional, and approachable presence throughout the stadium.
• Support the delivery of a safe and secure environment for all visitors, staff, and stakeholders.
• Supervise and manage access control points.
• Conduct internal and external patrols of the venue.
• Coordinate crowd management activities and ensure all critical event positions are effectively covered.
• Lead, support, and deploy security personnel during events.
• Complete detailed incident reports and maintain accurate records.
• Liaise professionally with stadium management, emergency services, and other key stakeholders when required.
• Respond effectively to incidents and emergencies, ensuring appropriate action is taken.
• Deliver exceptional customer service and represent the company professionally at all times.

Skills

SIA Door Supervisor Licence

Spectator Safety

Crowd Management

Leadership

Decision Making

Job description

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

We are seeking a highly professional, experienced, and well-presented Stadium Supervisor to join our growing team. Applicants must hold a Level 3 Spectator Safety qualification and possess demonstrable experience working within stadia or large-scale event environments.

This role requires an individual who understands the importance of balancing safety, security, and exceptional customer service, ensuring a positive experience for spectators, clients, and staff alike.

First Response Group is committed to encouraging equality, diversity and inclusion across our workforce and eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer and a signatory of the Armed Forces Covenant.

About the Role

• Ensure all client policies, procedures, and site instructions are adhered to at all times.
• Maintain a visible, professional, and approachable presence throughout the stadium.
• Support the delivery of a safe and secure environment for all visitors, staff, and stakeholders.
• Supervise and manage access control points.
• Conduct internal and external patrols of the venue.
• Coordinate crowd management activities and ensure all critical event positions are effectively covered.
• Lead, support, and deploy security personnel during events.
• Complete detailed incident reports and maintain accurate records.
• Liaise professionally with stadium management, emergency services, and other key stakeholders when required.
• Respond effectively to incidents and emergencies, ensuring appropriate action is taken.
• Deliver exceptional customer service and represent the company professionally at all times.

Requirements

• Valid SIA Door Supervisor Licence (essential).
• Level 3 Spectator Safety Qualification (essential).
• Proven experience working within stadiums, sporting venues, or similar crowd management environments.
• Strong leadership, conflict management, and decision-making abilities.
• Smart, professional appearance and demeanour.
• Ability to remain calm, confident, and decisive under pressure.
• Flexible availability, including evenings, weekends, and public holidays.
• Strong understanding of health, safety, and security procedures within event environments