Stadium Event Operations Lead

Compass Group UK; Greater London; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Healthcare

Wellbeing support

23 days' annual leave + bank holidays

Life assurance

Meals on duty

Pension scheme

Employee assistance programme

Job summary

Levy UK & Ireland at Tottenham Hotspur Stadium in London is recruiting an Event Operations Supervisor for Internals to support planning, delivery and reconciliation of THFC and third-party events, including pre-match, pre-event and on-the-day requests.

Reporting to the Event Operations Manager, you will drive service delivery across internal spaces, clubs, media and guest experiences, lead and develop teams, ensure safety standards, and help create memorable hospitality experiences.

Qualifications

• Minimum 2 years’ experience in quality, food-led service environments.
• Experience within stadiums, events, multisite outlets or event catering desirable.
• Experience working with VIPs, high-profile clients and senior stakeholders desirable.
• Excellent communication, organisation and attention to detail.
• Resourceful and proactive, with the ability to solve problems and identify opportunities.
• Able to multitask, prioritise and adapt operational procedures when required.
• Passionate about developing teams and building strong client relationships.
• A confident team player with a can-do attitude, who remains calm and assertive under pressure and can work flexible hours.

Responsibilities

• Manage the delivery of THFC, third-party and Conference & Events as rostered.
• Build and maintain strong relationships with internal and external clients, including team personnel, VIPs and event organisers.
• Support the setup and delivery of first-class match day and event day hospitality.
• Support and lead internal and external Conferences & Events.
• Champion Health & Safety, cleanliness and operational standards across all areas.
• Lead and support variable teams, providing training, guidance and ongoing development.
• Review service delivery and performance to ensure KPIs and customer expectations are consistently met.
• Ensure event spaces are prepared and maintained to the highest standards.
• Keep up to date with hospitality and market trends to support continuous improvement.
• Work collaboratively with colleagues and carry out additional duties as required by the line manager.

Skills

Hospitality experience

Communication

Organisational skills

Team leadership

Customer service

Job description

Levy UK & Ireland at Tottenham Hotspur Stadium in London is recruiting an Event Operations Supervisor for Internals to support planning, delivery and reconciliation of THFC and third-party events, including pre-match, pre-event and on-the-day requests.

Reporting to the Event Operations Manager, you will drive service delivery across internal spaces, clubs, media and guest experiences, lead and develop teams, ensure safety standards, and help create memorable hospitality experiences.