Director of Site Reliability Engineering

EPAM Systems; Greater London; Hybrid; GBP 180,000 - 240,000; Full time

Benefits offered by this job

ESPP

Life Assurance

Income protection

Critical illness cover

Private medical

Dental care

Employee Assistance Program

Pension plan

Cyclescheme

Techscheme

Season ticket loans

Free Wednesday lunch in-office

On-site massages

Regular social events

In-house training and certifications

Discretionary annual bonus program

Long-Term Incentive (LTI) Program

Job summary

EPAM Systems in London, United Kingdom, is seeking a Director of Site Reliability Engineering to lead a global SRE organization in a hybrid work setting. The role focuses on reliability, operational excellence, and governance across mission‑critical platforms, with an emphasis on AI‑enabled automation and improving engineering standards.

The successful candidate will drive resilience, define KPIs, and collaborate across product, platform, operations, and security teams to embed reliability

Qualifications

• Strong background in Site Reliability Engineering, DevOps, or platform operations in complex, distributed environments.
• Expertise in observability platforms, troubleshooting distributed systems, and telemetry‑driven insights.
• Hands‑on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices.
• Deep understanding of incident management processes, ITSM standards, and ITIL principles.
• Knowledge of resilience design patterns, high availability, and fault‑tolerant architectures.
• Familiarity with AI/ML‑driven approaches for operational efficiency and system reliability.
• Ability to lead transformation, influence across teams, and foster continuous improvement in culture.

Responsibilities

• Lead and scale a global SRE organization, focusing on engineering excellence and team empowerment
• Collaborate with product, platform, operations, and security teams to embed reliability within SDLC practices
• Define and monitor KPIs for system reliability, performance, and operational efficiency
• Advance automation, Infrastructure as Code approaches, and promote self‑healing systems using AI/ML techniques
• Develop robust incident management frameworks and lead major incident response activities for critical systems
• Implement blameless postmortems and deliver systemic improvements across production environments
• Establish observability strategies with standardized tooling for metrics, logs, and tracing to support distributed systems
• Adopt and enforce SRE practices, including SLIs, SLOs, SLAs, and error budgets across services
• Drive resilience strategies with highly available architectures and disaster recovery readiness
• Champion an automation‑first culture, leveraging CI/CD pipelines and operational tooling to reduce manual processes

Job description

We're looking for a Director of Site Reliability Engineering to join our team in London, United Kingdom in a hybrid working mode. This role is responsible for driving reliability engineering and operational excellence across global technology platforms while leading the adoption of AI-enabled solutions for automation and efficiency. The position combines strategic leadership with hands‑on governance to ensure highly available, resilient systems that align with business and regulatory requirements. As a technology thought leader, you will influence engineering standards, enhance operational frameworks, and foster a culture of continuous improvement across mission‑critical environments.

Responsibilities

• Lead and scale a global SRE organization, focusing on engineering excellence and team empowerment
• Collaborate with product, platform, operations, and security teams to embed reliability within SDLC practices
• Define and monitor KPIs for system reliability, performance, and operational efficiency
• Advance automation, Infrastructure as Code approaches, and promote self‑healing systems using AI/ML techniques
• Develop robust incident management frameworks and lead major incident response activities for critical systems
• Implement blameless postmortems and deliver systemic improvements across production environments
• Establish observability strategies with standardized tooling for metrics, logs, and tracing to support distributed systems
• Adopt and enforce SRE practices, including SLIs, SLOs, SLAs, and error budgets across services
• Drive resilience strategies with highly available architectures and disaster recovery readiness
• Champion an automation‑first culture, leveraging CI/CD pipelines and operational tooling to reduce manual processes

Requirements

• Strong background in Site Reliability Engineering, DevOps, or platform operations in complex, distributed environments
• Expertise in observability platforms, troubleshooting distributed systems, and telemetry‑driven insights
• Hands‑on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices
• Deep understanding of incident management processes, ITSM standards, and ITIL principles
• Knowledge of resilience design patterns, high availability, and fault‑tolerant architectures
• Familiarity with AI/ML‑driven approaches for operational efficiency and system reliability
• Ability to lead transformation, influence across teams, and foster continuous improvement in culture

Nice to have

• Experience in financial services or other highly regulated, mission‑critical environments
• Certifications in cloud technologies, such as AWS
• Exposure to AIOps platforms or advanced observability tooling

We offer

• EPAM Employee Stock Purchase Plan (ESPP)
• Protection benefits including life assurance, income protection and critical illness cover
• Private medical insurance and dental care
• Employee Assistance Program
• Competitive group pension plan
• Cyclescheme, Techscheme and season ticket loans
• Various perks such as free Wednesday lunch in-office, on‑site massages and regular social events
• Learning and development opportunities including in‑house training and coaching, professional certifications, and courses
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program