Sr. Quality Auditor, Content Ratings, Prime Video Trust & Safety

ACCA Careers; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Sr. Quality Auditor for its Prime Video Trust & Safety team. This role involves ensuring compliance and quality moderation of content across global marketplaces. You will conduct manual reviews, document incidents, and collaborate with various teams to enhance customer experience. If you thrive in a dynamic environment and are passionate about shaping the future of entertainment, this opportunity is perfect for you. Join a company that values diversity and innovation, and help drive critical decisions that impact millions of viewers worldwide.

Qualifications

• Experience in Trust and Safety Operations or Content Ratings.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Conduct high-quality manual reviews of content policy workflows.
• Document incidents and generate quality reports on audit activities.
• Collaborate with cross-functional teams for a cohesive customer experience.

Skills

Trust and Safety Operations

Content Ratings

Content Classification

Analytical Skills

Project Management

Education

Bachelor's Degree

Relevant Industry Experience

Job description

Sr. Quality Auditor, Content Ratings, Prime Video Trust & Safety

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Sr. Quality Auditor, Content Ratings, Prime Video Trust & Safety

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Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

We are seeking an innovative Sr. Quality Auditor, Content Ratings to support the Prime Video (PV) Trust & Safety (T&S) Operations team to protect customers from non-compliant and ensure high quality moderation review of content across Prime Video. This includes: review of video assets, identifying non-compliant content against the content compliance policy, working closely with video editorial teams, root cause identification for content escalations and conducting regular audits of our video catalog. You will also need to work across Amazon Video global teams including business, content acquisition, program and policy team, to prioritize and launch the workflows which support compliance reviews.

Key job responsibilities

• Conduct high quality manual reviews of local content policy related workflows specializing in global marketplaces.
• Make high judgement decisions on compliance actions.
• Document incidents and generate quality reports on audit activities.
• Collaborate with cross-functional teams to ensure a cohesive customer experience.
• Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
• Contribute to maintaining standard operating procedures by coordinating with Policy, Operations and Program teams.
• Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
• Participate in ad-hoc projects/assignments as necessary.
• Develop subject matter expertise in industry best practice.
• Preemptively identify violation of compliance policy, brand risks, government and regulatory policy and potential legal violations.
  
  

Basic Qualifications

• Experience working in relevant industries such as Trust and Safety Operations, Content Ratings, or Content Classification.
• Ability to meet deadlines, and operate both strategically and tactically in a fast-paced environment
  
  

Preferred Qualifications

• Experience in audit mechanism
• Experience in researching, or analyzing current trends, news, and historical events.
• Excellent general knowledge and know-how of global political, religious and social-cultural topics.
• Proven ability to work across functions and across marketplaces to influence senior leaders
• Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Accounting

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