Sr Program lead, DSP Payments

Amazon Inc.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Amazon EU SARL (UK Branch) is seeking a Senior Program Lead for the Last Mile DSP Payments team. You will own end-to-end payment process improvements across EU markets, build scalable Excel-based tools, and drive automation initiatives with Finance, Tax, Fleet, Pricing, and Tech.

Expect hands-on work from day one with significant cross-functional collaboration and on-site travel across Europe. The role emphasizes operational excellence, strong data skills, and a bias for simplifying complex

Qualifications

• Advanced knowledge of Excel and SQL
• Experience working cross-functionally with tech and non-tech teams
• Experience defining program requirements and using data to determine improvements
• Experience in program or project management
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining and executing program requirements

Responsibilities

• Own and drive payment process improvement initiatives across EU manual and semi-automated workstreams
• Strengthen and build new financial controls and audit trails
• Build Excel-based tools, models, and dashboards that replace manual grind with scalable systems
• Chase down payment discrepancies across EU countries and fix root causes
• Turn messy operational reality into clean, structured requirements for automation
• Help shape and execute the DSP payment automation roadmap with Finance, Tax, Fleet, Pricing, and Tech

Skills

Advanced Excel

SQL

Cross-functional

Program management

Data-driven

Tools

Pivot Tables

Power Query

Tableau

BI tools

Job description

Job ID: 10562428 | Amazon EU SARL (UK Branch)

Want to build something that actually moves the needle — at Amazon scale? The Last Mile DSP Payments team is looking for a Sr Program lead who doesn't just want a seat at the table, but wants to roll up their sleeves and rebuild the table itself.

We move more than €1B a year across 9 countries, 2,000+ legal entities, and 37,000+ service rate combinations — today, a lot of that runs on semi-automated workflows, Excel files, and cross-functional muscle memory. That's exactly the opportunity: if you're the kind of person who sees a messy, high-stakes process and immediately starts sketching the fix, this is your playground. You'll be hands-on from day one, with real ownership over how hundreds of Delivery Service Partners get paid across Europe.

This isn't a role for someone who wants a fully paved roadmap. It's for someone who wants to build the road.

Key job responsibilities

What You’ll Do

• Own and drive payment process improvement initiatives across EU manual and semi-automated workstreams — fleet, fuel, incentives, and beyond
• Strengthen and build new financial controls and audit trails — find the gaps before they become problems
• Build Excel-based tools, models, and dashboards (pivot tables, Power Query, macros, VBA) that replace manual grind with scalable systems
• Chase down payment discrepancies across EU countries — trace the data, find the root cause, fix it, and make sure it doesn't come back
• Turn messy operational reality into clean, structured requirements that fuel automation with Last Mile Payments Tech
• Help shape and execute the DSP payment automation roadmap, working shoulder-to-shoulder with Finance, Tax, Fleet, Pricing, and Tech

A day in the life

• You're an Excel power user — pivot tables, Power Query, and macro/VBA automation are second nature (we'll put this to the test)
• You bring order to chaos — structured thinking that turns ambiguity into a clear plan, fast
• You communicate with energy and clarity — across functions, across geographies, up to leadership and down to the front line
• You learn fast and don't wait to be told twice — complex payment logic, regulatory nuance, and cross-functional dependencies are puzzles you enjoy solving
• You're up for travel — getting in the room with EU regional ops teams, on-site, is part of how you get things done
• You thrive under pressure — peak periods with serious financial stakes don't rattle you, they energize you

Bonus points for

AI skills, SQL, BI tools (QuickSight, Tableau), experience with offshore teams, or a second European language

About the team

Our team is focused on delivering programs that improve the experience for our customers while driving operational excellence across the business. We value collaboration, clear thinking, and a willingness to roll up our sleeves to get things done. As we continue to grow, we are investing in new mechanisms and scalable solutions that will shape how we operate in the years ahead. You will join an inclusive group of program managers who support each other, challenge ideas constructively, and take pride in delivering results that matter.

Basic Qualifications

• - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• - Experience working cross functionally with tech and non-tech teams
• - Experience defining program requirements and using data and metrics to determine improvements
• - Experience in program or project management
• - Experience implementing repeatable processes and driving automation or standardization
• - Experience defining and executing program requirements

Preferred Qualifications

• - Experience in driving end to end delivery, and communicating results to senior leadership
• - Experience leading process improvements
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes, project management, and schedules

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.