Sr Account Manager - UK

Netflix; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Netflix is seeking a Senior Account Manager to lead pre- to post-sale campaign execution as a strategic partner to Netflix Sales Partners in London. You will manage top accounts, drive revenue, and oversee campaign planning and delivery end-to-end.

You will collaborate with Sales, Ads Operations, and cross-functional teams to optimize performance, deliver data-driven insights, and ensure flawless execution while maintaining exceptional client service.

Qualifications

• 5+ years in Account Management and/or Sales Planning in digital media with a video advertising focus.
• Strong client service and relationship management.
• Operational excellence, process rigor, and cross-functional coordination.
• Audience-driven, solutions-based media planning.
• Experience with multiple deal types (DIO, Programmatic Guaranteed, PMP, Live); programmatic experience required.
• Data fluency and data-driven storytelling skills.
• Practical experience using generative AI and automation tools to optimise workflows and synthesize complex campaign performance data.
• Strong project management skills for multitasking across stakeholders.
• Familiarity with research/verification vendors (Nielsen, iSpot, IAS, DoubleVerify, Kantar, etc.).
• Excellent verbal and written communication.

Responsibilities

• Manage our top and strategic accounts in partnership with Sales teams, driving revenue growth.
• Provide seamless customer service to help clients activate campaigns.
• Lead strategic media planning for strategic accounts and contribute to RFP responses.
• Host weekly Pipeline & Pacing meetings with Sales Partners.
• Host campaign kick-off meetings and gather launch assets with clients.
• Oversee ad campaign delivery performance and identify upsell and cross-sell opportunities.
• Work with Ads Operations on order implementation and troubleshooting.
• Provide data-driven insights, including post-campaign wrap reports and QBRs.
• Navigate campaign escalations and build long-term prevention solutions.
• Partner cross-functionally on custom creative assets.
• Maintain deep knowledge of ad products, sponsorships, targeting, and policies.
• Represent AM team feedback and priorities to leadership; surface risks.
• Lead new AM onboarding and wider AM org initiatives to improve workflows.
• Support Sales Enablement in developing new products/processes.
• Contribute to monthly billing & invoicing with clients and finance.

Skills

Account Management

Sales Planning

Digital media

Video advertising

Client service

Relationship management

Cross-functional coordination

Data storytelling

AI automation

Project management

Tools

Nielsen

iSpot

IAS

DoubleVerify

Kantar

Job description

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.The Senior Account Manager leads the pre- to post-sale campaign execution workflow as a strategic partner to Netflix Sales Partner(s), working with clients and sales on RFP responses, media plan generation, campaign execution, and monitoring delivery performance to ensure flawless execution and excellent client service . Beyond managing key accounts, Sr AMs serve as subject-matter experts, collaborate with AM leadership on sales enablement initiatives, and assist with onboarding new hires.Key Responsibilities:Manage our top and strategic accounts in partnership with Sales teams, driving revenue growthProvide seamless customer service to help clients activate campaignsLead strategic media planning for strategic accounts and contribute to RFP responses (packaging, pricing, targeting)Host weekly Pipeline & Pacing meetings with Sales PartnersHost campaign kick-off meetings and gather launch assets with clientsOversee ad campaign delivery performance and proactively identify and recommend in-flight upsell and cross-sell opportunities to clients based on campaign performance and evolving client objectivesWork closely with Ads Operations on order implementation and technical troubleshootingProvide data-driven insights, including post-campaign wrap reports and QBRsNavigate campaign escalations and build long-term prevention solutionsPartner cross-functionally on custom creative assetsMaintain deep knowledge of ad products, sponsorship offerings, targeting, and ad policiesRepresent AM team feedback and priorities to leadership, proactively surfacing risks and escalating unresolved blockersLead new AM onboarding and wider AM org initiatives that improve team workflows and drive incremental revenueSupport Sales Enablement in developing new products/processesContribute to monthly billing & invoicing with clients and financeWhat We’re Looking For:5+ years in Account Management and/or Sales Planning in digital media, with a video advertising focusStrong client service and relationship management skillsOperational excellence, process rigor, and cross-functional coordinationAudience-driven, solutions-based media planning experienceExperience with multiple deal types (DIO, Programmatic Guaranteed, PMP, Live); programmatic experience requiredData fluency and data-driven storytelling skillsPractical experience using generative AI and automation tools to optimise workflows and synthesize complex campaign performance data.Strong project management skills for multitasking across stakeholdersFamiliarity with research/verification vendors (Nielsen, iSpot, IAS, DoubleVerify, Kantar, etc.)Excellent verbal and written communicationInclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.