Sr Account Manager - UK

Netflix Services UK Limited; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Netflix seeks a Senior Account Manager to lead end-to-end campaign execution for top clients in the UK. You will partner with Sales to respond to RFPs, craft media plans, and drive revenue through strategic upsell opportunities.

The role demands strong client service, cross-functional collaboration, and deep knowledge of ad products and policies. You will coordinate with Ads Ops for implementation, deliver performance insights, and support onboarding of new AMs while helping evolve processes and

Qualifications

• 5+ years in Account Management and/or Sales Planning in digital media, with a video advertising focus.
• Strong client service and relationship management skills.
• Operational excellence, process rigor, and cross-functional coordination.
• Audience-driven, solutions-based media planning experience.
• Experience with multiple deal types (DIO, Programmatic Guaranteed, PMP, Live); programmatic experience required.
• Data fluency and data-driven storytelling skills.
• Practical experience using generative AI and automation tools to optimise workflows and synthesize complex campaign performance data.
• Strong project management skills for multitasking across stakeholders.
• Familiarity with research/verification vendors (Nielsen, iSpot, IAS, DoubleVerify, Kantar, etc.).
• Excellent verbal and written communication

Responsibilities

• Manage top and strategic accounts in partnership with Sales teams, driving revenue growth.
• Provide seamless customer service to help clients activate campaigns.
• Lead strategic media planning for strategic accounts and contribute to RFP responses (packaging, pricing, targeting).
• Host weekly Pipeline & Pacing meetings with Sales Partners.
• Host campaign kick-off meetings and gather launch assets with clients.
• Oversee ad campaign delivery performance and identify upsell/cross-sell opportunities.
• Work with Ads Operations on order implementation and troubleshooting.
• Provide data-driven insights, post-campaign wrap reports and QBRs.

Skills

Account Management

Sales Planning

Data-driven storytelling

Generative AI & Automation

Tools

Nielsen

iSpot

IAS

DoubleVerify

Kantar

Job description

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. The Senior Account Manager leads the pre- to post-sale campaign execution workflow as a strategic partner to Netflix Sales Partner(s), working with clients and sales on RFP responses, media plan generation, campaign execution, and monitoring delivery performance to ensure flawless execution and excellent client service. Beyond managing key accounts, Sr AMs serve as subject-matter experts, collaborate with AM leadership on sales enablement initiatives, and assist with onboarding new hires.

Key Responsibilities:

• Manage our top and strategic accounts in partnership with Sales teams, driving revenue growth
• Provide seamless customer service to help clients activate campaigns
• Lead strategic media planning for strategic accounts and contribute to RFP responses (packaging, pricing, targeting)
• Host weekly Pipeline & Pacing meetings with Sales Partners
• Host campaign kick-off meetings and gather launch assets with clients
• Oversee ad campaign delivery performance and proactively identify and recommend in-flight upsell and cross-sell opportunities to clients based on campaign performance and evolving client objectives
• Work closely with Ads Operations on order implementation and technical troubleshooting
• Provide data-driven insights, including post-campaign wrap reports and QBRs
• Navigate campaign escalations and build long-term prevention solutions
• Partner cross-functionally on custom creative assets
• Maintain deep knowledge of ad products, sponsorship offerings, targeting, and ad policies
• Represent AM team feedback and priorities to leadership, proactively surfacing risks and escalating unresolved blockers
• Lead new AM onboarding and wider AM org initiatives that improve team workflows and drive incremental revenue
• Support Sales Enablement in developing new products/processes
• Contribute to monthly billing & invoicing with clients and finance

What We’re Looking For:

• 5+ years in Account Management and/or Sales Planning in digital media, with a video advertising focus
• Strong client service and relationship management skills
• Operational excellence, process rigor, and cross-functional coordination
• Audience-driven, solutions-based media planning experience
• Experience with multiple deal types (DIO, Programmatic Guaranteed, PMP, Live); programmatic experience required
• Data fluency and data-driven storytelling skills
• Practical experience using generative AI and automation tools to optimise workflows and synthesize complex campaign performance data.
• Strong project management skills for multitasking across stakeholders
• Familiarity with research/verification vendors (Nielsen, iSpot, IAS, DoubleVerify, Kantar, etc.)
• Excellent verbal and written communication

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully.

We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best-in-class TV series, documentaries, feature films and games. Our members control what they want to watch, when they want it, in one simple subscription. We’re streaming in more than 30 languages and 190 countries, because great stories can come from anywhere and be loved everywhere. We are the world’s biggest fans of entertainment, and we’re always looking to help you find your next favorite story.