Sportsbook Customer Service Lead — 20h/Week, Flexible

Entain plc; Wrexham; On-site; GBP 12,000 - 16,000; Part time

Job summary

A leading sports betting company in Wrexham seeks a Retail Customer Service Manager to deliver outstanding customer service and maintain shop standards. You will handle customer transactions and promote safer gambling while contributing to a winning team. This role requires a passion for customer service, empathy, and effective problem-solving skills. The typical weekly rota is 20 hours with varying shifts, including weekends and bank holidays, supporting a healthy work-life balance.

Qualifications

• Experience in retail or customer service roles is preferred.
• Ability to handle cash transactions accurately.
• Comfortable taking bets on various sports and events.

Responsibilities

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate products & betting terminals to customers.
• Handle customer complaints with empathy.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Skills

Passion for customer service

Empathy

Problem-solving

Job description

A leading sports betting company in Wrexham seeks a Retail Customer Service Manager to deliver outstanding customer service and maintain shop standards. You will handle customer transactions and promote safer gambling while contributing to a winning team. This role requires a passion for customer service, empathy, and effective problem-solving skills. The typical weekly rota is 20 hours with varying shifts, including weekends and bank holidays, supporting a healthy work-life balance.