Sports Centre Operations & Growth Manager

Cranleigh-School; Waverley; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Aviva pension (8% employer)

Life assurance of three times salary

Fee discount for eligible children

Membership of school facilities

Free lunches during term time

Onsite parking

Cycle to Work scheme

Employee assistance scheme

Job summary

Cranleigh School is seeking a capable centre manager for the Trevor Abbott Sports Centre (TASC) to run day‑to‑day operations and drive commercial income while ensuring exceptional student, member and partner experiences.

You will lead a small team, oversee bookings across multiple facilities, and work with school stakeholders to align community use with school objectives. The role focuses on safe, compliant operations and proactive service excellence.

Qualifications

• Experience managing a sports, leisure, fitness or multi‑use facility with responsibility for bookings, memberships and external users.
• Strong operational knowledge of facility management, customer service and health & safety compliance.
• Demonstrable commercial awareness with experience of generating income and improving financial performance.

Responsibilities

• Oversee daily operation and bookings across the sports facilities, prioritising School needs while maximising external use.
• Act as primary contact for members, clubs, schools and community partners; manage enquiries and ensure smooth booking processes.
• Lead commercial activity: develop membership growth, external bookings, partnerships, ancillaries (cafe, merchandise) and other income opportunities.
• Manage leisure management and booking systems to streamline customer experience and reporting.
• Line manage TASC staff: recruitment, rotas, training, performance reviews and day‑to‑day supervision.
• Ensure facilities, equipment and pool plant are maintained, safe and compliant with required standards; elevate repairs and manage contractors as needed.
• Coordinate relationships with external activity providers and seasonal event operators; ensure staffing, lifeguard cover and operational checks are in place.

Skills

Facility management

Customer service

Health & safety

Staff leadership

Tools

Booking system

Job description

Cranleigh School is seeking a capable centre manager for the Trevor Abbott Sports Centre (TASC) to run day‑to‑day operations and drive commercial income while ensuring exceptional student, member and partner experiences.

You will lead a small team, oversee bookings across multiple facilities, and work with school stakeholders to align community use with school objectives. The role focuses on safe, compliant operations and proactive service excellence.